Dianne Jozel Elemento

Managed and organized member files, ensuring easy retrieval of information. Assisted employees with various tasks such as document scanning, encoding, and filing, providing support and contributing to a positive work environment.

Managed short-term and long-term tenants/guests across platforms like Airbnb, Booking.com, Spareroom, and Openrent, handling inquiries and updating financial summaries. Coordinated with cleaners to maintain property cleanliness and provided check-in instructions to guests.

Answered product and order-related inquiries via phone calls, troubleshooting devices such as mobile phones, home phones, and internet connectivity. Provided resolutions to inquiries and account problems, processing orders, returns, refunds, and product exchanges.

Maintained a positive, empathetic, and professional attitude toward customers, promptly responding to inquiries and resolving complaints. Provided accurate product information, processed orders, forms, applications, and requests, ensuring customer satisfaction.

Taught English to Chinese children aged 3-12, providing engaging activities like singing, dancing, and drawing to facilitate learning. Encouraged active English speaking during class hours to enhance language acquisition.

Assisted customers with quotations and inquiries about supplies, created order particulars, and issued receipts. Followed up with suppliers, inventoried remaining supplies using Microsoft Excel, and prepared PowerPoint presentations and brochures for clients.

Pursued a Bachelor of Science in Business Administration with a major in Marketing Management. Gained comprehensive knowledge in business principles, marketing strategies, consumer behavior, and market analysis.