ALAngel Ann Laviña
@angelannlavia
Dynamic customer support professional excelling in technical troubleshooting.
PhilippinesWhat I'm looking for
I am a dynamic customer support professional with a proven track record at Instabuild.PH, where I excelled in technical troubleshooting and client relationship management. My ability to enhance customer satisfaction through effective solutions has been a cornerstone of my career. I thrive in fast-paced environments, adapting quickly to new challenges while maintaining high service standards.
During my tenure as a Freelancer at Mariposa Agency, I honed my skills in responding promptly to customer inquiries and resolving issues efficiently. I have a strong sense of personal responsibility and am self-motivated, which allows me to work effectively both independently and as part of a team. My experience in customer support has equipped me with the ability to multitask and manage multiple conversations while ensuring a high level of customer satisfaction.
Experience
Work history, roles, and key accomplishments
Freelancer/Chat Support
Mariposa Agency
Mar 2023 - Mar 2025 (2 years)
Responded promptly to customer inquiries via chat, providing accurate information about products, services, and policies. Troubleshot and resolved customer issues efficiently, maintaining a high level of customer satisfaction through professional interactions.
On-the-Job Training
Makati Development Corporation
May 2019 - Jun 2019 (1 month)
Assisted in the preparation of cutting lists, on-site monitoring, and supervision of construction activities including backfilling and concrete pouring. Conducted inspection of delivered materials and translab components, ensuring compliance and quality control, and prepared approval requests.
Customer Support Engineer
Instabuild.PH
Jun 2021 - Present (4 years)
Maintained strong client relationships by consistently delivering timely, professional, and empathetic support services, answering incoming inquiries via chat, phone, and email. Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions, implementing feedback loops for continuous improvement and product enhancements.
Education
Degrees, certifications, and relevant coursework
Taguig City University
Bachelor of Science, Civil Engineering
Completed a Bachelor of Science in Civil Engineering. The curriculum focused on fundamental engineering principles and practical applications.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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