Open to opportunities

John Agapitos

@johnagapitos

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Experienced product manager with a focus on B2B and B2C.

Greece

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What I'm looking for

I seek a dynamic role in product management where I can leverage my experience to drive growth and innovation while fostering a collaborative team environment.

With over 20 years of experience in commercial operations, I have developed a strong expertise in product management, particularly in B2B and B2C environments. My journey began in IT support, where I honed my skills in customer care and problem-solving. Over the years, I progressed to head of operations, focusing on achieving company KPIs and enhancing customer satisfaction.

In my recent role as a Team Leader for B2B sales at SQWAD France, I successfully led a team of 10 customer service agents, improving first-call resolution by 20% and customer satisfaction scores by 15%. My previous experience as a Product Manager at Letra LLC allowed me to lead cross-functional teams in launching successful products, including a modular desalination system and a new eCommerce platform, both of which significantly increased customer engagement and revenue.

Experience

Work history, roles, and key accomplishments

B2B Sales - Team Leader

Affiniccia France

Mar 2024 - Present (1 year 4 months)

Led a team of 10 customer service agents in a high-volume inbound energy call center, handling both residential and commercial accounts. Contributed to a 20% improvement in first-call resolution and a 15% increase in customer satisfaction scores (CSAT).

Team Leadership Customer Service Call Center Operations Conflict Resolution

Business Development

OPUS IKE

Feb 2024 - Present (1 year 5 months)

Spearheaded the successful go-to-market strategy for a newly released product, from concept validation to international rollout. Built strategic partnerships with regional distributors, resellers, and B2B clients, leading to adoption in 4+ countries.

Business Development Go To Market Strategy Market Research International Expansion Partnership Building

Football Academy Manager

Olympiacos FC

Feb 2023 - Present (2 years 5 months)

Oversaw the strategic and operational management of the 22nd Olympiacos FC Football Academy. Directed training programs, talent development, staff coordination, and international partnerships.

Strategic Management Operations Management Training Programs Talent Development Partnership Management

Product Manager

Letra MEPE

Mar 2022 - Present (3 years 4 months)

Led product development of a modular desalination unit delivering 10,000 liters/day, targeting coastal communities and small-scale agriculture. Managed cross-functional team to deliver a solar-integrated RO system with low energy footprint.

Product Development Project Management Supplier Management

Product Manager

Letra MEPE

Jan 2020 - Present (5 years 6 months)

Led a cross-functional initiative to overhaul product systems in response to Brexit, ensuring compliance with new UK-EU customs regulations. Redesigned the import/export declaration workflow for 2 core markets, cutting manual processing time by 40%.

Brexit Compliance Trade Flow Transformation Customs Regulations Project Management

Product Manager

Letra MEPE

Feb 2016 - Present (9 years 5 months)

Led end-to-end launch of a modern eCommerce platform serving 5 product categories across Greece. Defined product roadmap, integrated payment gateways, and implemented multilingual support.

ECommerce Platforms Product Launch Product Roadmap Payment Gateways

Product & Account Manager

Letra LLC

Mar 2006 - Present (19 years 4 months)

Led cross-functional teams to develop and launch successful products, increasing customer engagement and generating revenue. Implemented pricing strategies that resulted in increased profit margins.

Product Management Market Research Product Roadmap Stakeholder Management Pricing Strategy

Electrical Engineer

Freelancer

Oct 2002 - Present (22 years 9 months)

Designed and reviewed electrical schematics, wiring diagrams, and PCB layouts for client-specific applications. Conducted on-site inspections and system diagnostics for residential, commercial, and industrial projects.

On Site Inspection Project Management

English to Greek Translator

General Dynamics Land Systems

Jan 1999 - Present (26 years 6 months)

Provided specialized translation services for a major military modernization project involving the Hellenic Army’s battle tank fleet. Translated and localized highly technical documents to support field operations, maintenance, and training efforts.

Technical Translation Localization Military Terminology CAT Tools Quality Assurance

Education

Degrees, certifications, and relevant coursework

Technological Institute of Chalkis

Bachelor in Electrical Engineering, Electrical Engineering

Completed a Bachelor's degree in Electrical Engineering. The curriculum provided a strong foundation in electrical systems and their applications.

National And Kapodistrian University of Athens

Certificate, Banking & International Finance

Obtained a Certificate in Banking & International Finance. This program focused on key aspects of financial markets and international banking practices.