Joey Jacob

With over seven years of experience in sales and customer service, I have honed my skills in providing exceptional customer experiences and resolving complex issues. My journey began at Sutherland, where I progressed from an Associate Sales/TeleSales role to a Senior Associate and ultimately a Lead in Customer Experience. This progression reflects my commitment to professional growth and my ability to adapt to the evolving needs of the business.

Throughout my career, I have developed strong problem-solving and organizational skills, enabling me to effectively manage customer inquiries and complaints. I pride myself on my ability to build lasting relationships with customers, ensuring their needs are met while promoting company values. My educational background in Information Technology complements my practical experience, allowing me to troubleshoot technical issues efficiently and provide step-by-step solutions.