Darryl Aquino
@darrylaquino
Dedicated customer service professional with strong leadership skills.
What I'm looking for
I am a dedicated customer service professional with over a decade of experience in high-pressure environments. My journey began at DELL Philippines, where I honed my skills as a Senior Support Assistant, providing exceptional tech support to consumers. This role laid the foundation for my career in customer service, where I learned the importance of effective communication and relationship building.
In 2010, I joined Convergys Philippines as a Senior Customer Service Associate, where I further developed my interpersonal skills and ability to thrive in fast-paced settings. My commitment to excellence and my ability to remain calm under pressure have consistently allowed me to resolve challenges efficiently. Currently, I serve as a Team Leader at United Health Group, where I lead a team to deliver outstanding service while fostering a collaborative and motivated work environment.
Experience
Work history, roles, and key accomplishments
Team Leader
United Health Group
Dec 2015 - Mar 2025 (9 years 3 months)
Led a team in a dynamic environment, focusing on creativity, leadership, and organization. Fostered teamwork and problem-solving to achieve team goals and enhance performance.
Senior Customer Service Associate
Convergys Phils.
Mar 2010 - Dec 2015 (5 years 9 months)
Provided exceptional customer service in a high-stress environment, demonstrating dependability and the ability to resolve challenges quickly. Developed strong interpersonal and communication skills through direct customer interactions.
Consumer Tech Senior Support Assistant
DELL Phils.
Apr 2007 - Mar 2008 (11 months)
Assisted consumers with technical support, showcasing excellent communication and problem-solving skills. Worked effectively in a fast-paced environment, contributing to team success.
Education
Degrees, certifications, and relevant coursework
AMA Computer University
Bachelor of Science, Industrial Engineering
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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