Darryl AquinoDA
Open to opportunities

Darryl Aquino

@darrylaquino

Dedicated customer service professional with strong leadership skills.

Philippines

What I'm looking for

I seek a role that challenges me and allows for growth in leadership.

I am a dedicated customer service professional with over a decade of experience in high-pressure environments. My journey began at DELL Philippines, where I honed my skills as a Senior Support Assistant, providing exceptional tech support to consumers. This role laid the foundation for my career in customer service, where I learned the importance of effective communication and relationship building.

In 2010, I joined Convergys Philippines as a Senior Customer Service Associate, where I further developed my interpersonal skills and ability to thrive in fast-paced settings. My commitment to excellence and my ability to remain calm under pressure have consistently allowed me to resolve challenges efficiently. Currently, I serve as a Team Leader at United Health Group, where I lead a team to deliver outstanding service while fostering a collaborative and motivated work environment.

Experience

Work history, roles, and key accomplishments

UG
Current

Team Leader

United Health Group

Dec 2015 - Mar 2025 (9 years 3 months)

Led a team in a dynamic environment, focusing on creativity, leadership, and organization. Fostered teamwork and problem-solving to achieve team goals and enhance performance.

CP

Senior Customer Service Associate

Convergys Phils.

Mar 2010 - Dec 2015 (5 years 9 months)

Provided exceptional customer service in a high-stress environment, demonstrating dependability and the ability to resolve challenges quickly. Developed strong interpersonal and communication skills through direct customer interactions.

Education

Degrees, certifications, and relevant coursework

AMA Computer University logoAU

AMA Computer University

Bachelor of Science, Industrial Engineering

Tech stack

Software and tools used professionally

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Darryl Aquino - Team Leader - United Health Group | Himalayas