ASAce Silverio
@acesilverio
Experienced Senior Customer Support Representative with strong problem-solving skills.
PhilippinesWhat I'm looking for
I am a seasoned Senior Customer Support Representative with over 4 years of experience in delivering exceptional customer service. My journey has equipped me with advanced communication, problem-solving, and organizational skills, allowing me to manage complex customer inquiries and de-escalate challenging situations effectively. I pride myself on providing tailored solutions while maintaining high customer satisfaction.
Throughout my career, I have developed a strong proficiency in CRM systems and have thrived in multitasking and remote work environments. My attention to detail and time management abilities make me an ideal candidate for a Virtual Assistant role where I can support your team and contribute to achieving your business goals. I am passionate about helping customers and ensuring their needs are met with professionalism and efficiency.
Experience
Work history, roles, and key accomplishments
Sr. Customer Representative
Sutherland
Dec 2023 - Present (1 year 7 months)
Addressed complex and escalated customer issues, leveraging in-depth knowledge and problem-solving skills. Assisted in onboarding and training new customer service representatives, providing guidance and support.
Technical Support
Sutherland
Aug 2022 - Present (2 years 11 months)
Diagnosed and resolved technical issues for customers, providing immediate solutions and detailed instructions. Contributed to maintaining system reliability and preventing recurring issues.
Customer Service Rep
Sutherland
Apr 2021 - Present (4 years 3 months)
Managed customer inquiries via calls, emails, and chats, resolving product and service issues efficiently. Processed orders, returns, and cancellations while meticulously recording interactions in the CRM system.
Education
Degrees, certifications, and relevant coursework
Accelerated Learning Academy
Senior High School Diploma, General Studies
Graduated from senior high school, focusing on advanced academic preparation for higher education.
Camiling Catholic School
Junior High School Diploma, General Studies
Completed junior high school education, building foundational knowledge across various subjects.
TUTarlac Agriculture University
Associate's Degree, General Studies
Completed two years of college education at Tarlac Agriculture University. Gained foundational knowledge relevant to the chosen field of study.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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