Open to opportunities

Harold Rosal

@haroldrosal

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Dedicated customer and sales associate with strong leadership skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to lead teams and enhance customer experiences while fostering a positive work environment.

As a committed customer and sales associate with over five years of experience in the BPO industry, I have honed my ability to communicate effectively and manage teams efficiently. My role as a Workforce Management Analyst at Teleperformance has allowed me to collect and analyze data related to employee performance, ensuring optimal productivity and satisfaction. I take pride in my responsibility and professionalism, which I believe are essential traits for success in any role.

Throughout my career, I have developed a strong foundation in technical support and customer service, helping clients troubleshoot issues and providing solutions that enhance their experience. My educational background in Hospitality Management and Communication has further equipped me with the skills necessary to excel in fast-paced environments. I am passionate about leading teams and fostering a collaborative work culture that drives results.

Experience

Work history, roles, and key accomplishments

Current

Workforce Management / Mission Control Analyst

Current

Teleperformance

Jan 2022 - Dec 2024 (2 years 11 months)

Collected and analyzed data related to employee performance, attendance, productivity, and scheduling. Created staffing models, forecasted labor needs, and optimized shift schedules to meet business demands.

Data Analysis Forecasting Scheduling Workforce Management

Technical Support Representative

Teleperformance

Jan 2019 - Jan 2022 (3 years)

Helped customers identify and solve technical problems with products or services. Provided instructions on installation, setup, and optimal usage, and helped users navigate software, hardware, or other technical tools.

Technical Support Troubleshooting Customer Service Installation Hardware

Customer Service Representative

CNX Philippines

Jan 2018 - Jan 2019 (1 year)

Listened attentively, troubleshot problems, and offered solutions to ensure customer satisfaction. Interacted with customers in various ways, whether by phone, email, or chat, and created positive experiences.

Customer Service Troubleshooting Communication Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Mindanao

Bachelor of Science, Hospitality Management

2022 - 2025

Grade: 3.6 / 4.0

Studied Hospitality Management, focusing on the principles and practices of the hospitality and tourism industry. Gained knowledge in areas such as hotel operations, food and beverage management, and customer service.

Holy Cross of Davao College

Bachelor of Arts, Communication

2018 - 2029

Grade: 3.4 / 4.0

Pursued a degree in Communication, exploring various aspects of media, communication theories, and public relations. Developed skills in effective communication and understanding media landscapes.