Joey Buenaventura
@joeybuenaventura
Executive Assistant & Operations VA | 6 Yrs Supporting US/UK Executives | Google Workspace · GHL · Zendesk · CRM
PhilippinesWhat I'm looking for
Detail-oriented and resourceful professional with over 8 years of experience supporting executives and business owners in administrative, customer service, and project coordination roles. Skilled in orchestrating high-level communications, task management, and streamlining workflows to enhance executive productivity. Committed to delivering high-quality work and exceeding client expectations. Acclaimed for fostering effective communication and building strong relationships with stakeholders, ensuring operational excellence under demanding conditions.
Experience
Work history, roles, and key accomplishments
Executive Assistant & Ops VA
EMAPTA Philippines
Nov 2025 - Jan 2026 (2 months)
Served as a primary remote gatekeeper for UK executives, managing high-volume communications and optimizing schedules to maintain operational continuity during peak periods. Managed end-to-end case tracking in Zendesk and coordinated confidential executive escalations with cross-functional stakeholders.
Executive Client Liaison
Wells Fargo International Solutions LLC
Jun 2021 - Nov 2025 (4 years 5 months)
Delivered remote executive support to international stakeholders across multiple time zones, improving client satisfaction by 15% through proactive account coordination and communications. Produced executive compliance reports and streamlined internal workflows to reduce VIP ticket resolution turnaround time.
Customer Service & CI Lead
Concentrix
Jun 2017 - Apr 2021 (3 years 10 months)
Started as a Customer Service and Technical Support Specialist, then expanded into Continuous Improvement and Employee Engagement under the GEMBA program. Analyzed processes to support Kaizen initiatives, coordinate employee engagement efforts, and provide management recommendations to improve team productivity and cross-functional coordination.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science in Business Administration, Marketing Management
Earned a B.S. in Business Administration with a major in Marketing Management at Polytechnic University of the Philippines.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Joey?
You can contact Joey and 90k+ other talented remote workers on Himalayas.
Message JoeyFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
