Stephanie Alimes

Provided Tier 1 customer support via Intercom, addressing inquiries and resolving issues efficiently. Managed complex travel arrangements for the CEO and team, including Airbnb bookings, food and transportation options, and activity planning for retreats.

Managed all inbound communications, including calls, emails, lead form submissions, Facebook leads, Google leads, and messages. Utilized Jobber for scheduling jobs and estimates, recording payments, invoicing, and other administrative tasks.

Acted as the first point of contact and set appointments for prospective clients using GoHighLevel. Mentored new sales team to surpass goals in alignment with brand standards.

Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction. Managed high levels of call flow and responded to mobility technical support needs.

Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers. Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Provided billing, shipping, and retention assistance to start-up rental service for women's apparel using TalkDesk Callbar for calls and Zendesk for emails. Resolved problems, improved operations, and provided exceptional service.

Managed customer accounts to secure customer satisfaction and repeat business. Utilized Salesforce CRM to manage customer accounts and track performance metrics.

Completed a Bachelor of Business Administration with a major in Financial Management. Gained knowledge in financial principles, management strategies, and business operations.