Open to opportunities

Monica Valle

@monicavalle

Organized Executive Assistant and client support professional, leveraging data management and calendar/email expertise to boost efficiency.

Philippines

Message

What I'm looking for

I’m seeking a Virtual Assistant or Executive Assistant position where I can leverage my organizational, communication, and administrative skills to provide reliable support, improve operational efficiency, and help the company grow in a dynamic remote work environment.

I’m a dedicated, highly organized administrative professional with experience providing reliable executive and operational support to improve workflow efficiency and business productivity. I anticipate business needs, maintain confidentiality, and streamline administrative processes through strong organization, communication, and time management.

I’ve supported teams through clerical and client-facing work—handling filing, data entry, document preparation, calendar scheduling, and client coordination while ensuring accurate records. I improved database accuracy by 30%, increased scheduling efficiency by 25%, guided 200+ users through profile creation, and managed 1000+ customer inquiries with a 93.8% satisfaction rate.

Experience

Work history, roles, and key accomplishments

Administrative Aide

Department of Public Works and Highways

Mar 2024 - Jan 2026 (1 year 10 months)

Performed clerical functions including filing, data entry, and document preparation. Maintained accurate records and managed databases to keep information organized and up to date.

Clerical Support Filing Data Entry Documentation Preparation Records Management Database Management Administrative Support

Recruitment Assistant

Talentpop

May 2023 - Jan 2024 (8 months)

Responded to customer inquiries via email and supported positive service through clear, well-documented communication. Managed administrative and data tasks including document organization, report preparation, and maintaining accurate, secure records.

Email Support Administrative Support Document Management Report Preparation Data Entry Data Verification Profile Management Database Management

Executive Assistant

Rumi Aesthetics

Jan 2022 - Jun 2022 (5 months)

Provided customer support through live chat and phone while managing calendar scheduling and appointment coordination. Handled appointment cancellations and resolved escalations by identifying issues and offering solutions to ensure customer satisfaction.

Executive Support Live Chat Phone Calendar Management Appointment Scheduling Escalation Handling Customer Service Documentation

Education

Degrees, certifications, and relevant coursework

Panpacific University

Bachelor of Arts, Psychology

2019 - 2025

Pursuing a Bachelor of Arts degree in Psychology at Panpacific University. Completed coursework aligned with Psychology with academic recognition during the program.

Panpacific University

Senior High School Program, Humanities and Social Sciences

2018 - 2019

Activities and societies: Outstanding Research Topic recognition; commended for exceptional productivity and above-standard student performance.

Completed the Senior High School Program (Humanities and Social Sciences) at Panpacific University. Received recognition for an Outstanding Research Topic and was commended for exceptional productivity and above-standard performance.