Shawn Thomas

I am a highly motivated and customer-focused professional with over 3 years of experience in customer service and technical support. My proven ability to deliver exceptional service across multiple channels, including phone, chat, and email, has allowed me to troubleshoot technical issues effectively and provide product solutions that enhance customer satisfaction. I pride myself on my skills in de-escalating conflicts and resolving complex problems, always striving for first-call resolution and quality support in fast-paced environments.

In my previous role as a Marketing Specialist at Monetizer Ltd, I successfully increased website traffic by 45% through targeted SEO and content campaigns. I collaborated with design and product teams to launch three successful product campaigns, showcasing my ability to work cross-functionally and drive results. As a Customer Service and Technical Support Representative at IbexGlobal, I managed a high volume of customer inquiries, demonstrating my deep understanding of products and services while guiding customers through various procedures. My strong communication skills and commitment to customer satisfaction have been key to my success in these roles.