Joel CastroJC
Open to opportunities

Joel Castro

@joelcastro

Dedicated customer service specialist with 10 years of experience.

Canada
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and solution-oriented customer service specialist with over 5 years of experience in providing exceptional support to end-users. My journey in customer service has equipped me with the skills to troubleshoot technical issues effectively, resolve inquiries promptly, and ensure customer satisfaction. I am constantly seeking new ways to enhance my skills and adapt to the evolving needs of the industry.

Throughout my career, I have worked in various roles, including as a Front Desk Agent at the Sheraton Toronto Airport Hotel and as a Physiotherapy Assistant. These experiences have honed my problem-solving abilities and my capacity to work collaboratively in team-oriented environments. I am also certified in Google Cybersecurity and have a foundational understanding of cloud services, which further complements my customer service expertise.

Experience

Work history, roles, and key accomplishments

IC

Customer service specialist

ICS Couriers

Dec 2015 - Sep 2024 (8 years 9 months)

Dedicated and solution-oriented customer service specialist with over 5 years of experience in providing exceptional support to end-users. Proficient in troubleshooting technical issues, resolving inquiries, and ensuring customer satisfaction.

PB

Teaching Assistant

Peel District School Board

Oct 2011 - Mar 2012 (5 months)

Supported teachers in classroom management and provided assistance to students in their learning processes.

TS

Physiotherapy Assistant

The Toronto Sports Medicine Specialist

Jun 2011 - Oct 2011 (4 months)

Assisted physiotherapists in providing care to patients, ensuring a supportive environment and effective treatment plans.

SC

Front Desk Agent

Sheraton Toronto Airport Hotel & Conference Center

Jan 2011 - Jun 2011 (5 months)

Managed front desk operations, assisted guests with check-in and check-out processes, and resolved any inquiries or issues to ensure a pleasant stay.

Education

Degrees, certifications, and relevant coursework

Trios College logoTC

Trios College

Physiotherapy Assistant

2014 -

George Brown College logoGC

George Brown College

Child & Youth Worker

2005 -

Tech stack

Software and tools used professionally

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