Joel Castro
@joelcastro
Dedicated customer service specialist with 10 years of experience.
What I'm looking for
I am a dedicated and solution-oriented customer service specialist with over 5 years of experience in providing exceptional support to end-users. My journey in customer service has equipped me with the skills to troubleshoot technical issues effectively, resolve inquiries promptly, and ensure customer satisfaction. I am constantly seeking new ways to enhance my skills and adapt to the evolving needs of the industry.
Throughout my career, I have worked in various roles, including as a Front Desk Agent at the Sheraton Toronto Airport Hotel and as a Physiotherapy Assistant. These experiences have honed my problem-solving abilities and my capacity to work collaboratively in team-oriented environments. I am also certified in Google Cybersecurity and have a foundational understanding of cloud services, which further complements my customer service expertise.
Experience
Work history, roles, and key accomplishments
Customer service specialist
ICS Couriers
Dec 2015 - Sep 2024 (8 years 9 months)
Dedicated and solution-oriented customer service specialist with over 5 years of experience in providing exceptional support to end-users. Proficient in troubleshooting technical issues, resolving inquiries, and ensuring customer satisfaction.
Teaching Assistant
Peel District School Board
Oct 2011 - Mar 2012 (5 months)
Supported teachers in classroom management and provided assistance to students in their learning processes.
Physiotherapy Assistant
The Toronto Sports Medicine Specialist
Jun 2011 - Oct 2011 (4 months)
Assisted physiotherapists in providing care to patients, ensuring a supportive environment and effective treatment plans.
Front Desk Agent
Sheraton Toronto Airport Hotel & Conference Center
Jan 2011 - Jun 2011 (5 months)
Managed front desk operations, assisted guests with check-in and check-out processes, and resolved any inquiries or issues to ensure a pleasant stay.
Delivery Driver
ICS Couriers
Jan 2010 - Jan 2011 (1 year)
Responsible for timely delivery of packages while ensuring customer satisfaction through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Trios College
Physiotherapy Assistant
2014 -
George Brown College
Child & Youth Worker
2005 -
Availability
Location
Authorized to work in
Social media
Job categories
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