Aderonke Ojo
@aderonkeojo
Customer service professional delivering empathetic, efficient technical support.
CanadaWhat I'm looking for
I am a customer service professional with over five years’ experience providing empathetic, results-driven support across phone, chat, and email channels. I consistently achieve high satisfaction and first-contact resolution rates, documented hundreds to thousands of cases accurately, and partnered with escalation teams to meet SLAs while mentoring new hires.
Most recently I worked as an IT Support Assistant resolving 100+ inquiries daily, achieving a 95% customer satisfaction rating and helping close 98% of tickets within SLAs. I hold the Google IT Support Professional Certificate and Google AI Essentials, and I am seeking to bring strong communication, technical troubleshooting, and client-focused service to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
IT Support Assistant
Sitel Group
Jul 2022 - Jun 2025 (2 years 11 months)
Resolved 100+ client inquiries daily across phone, chat, and email, achieving a 95% customer satisfaction rating and ensuring 98% of tickets closed within SLAs through accurate documentation and escalation coordination.
Client Support Case Manager
Alberta Health Services
May 2021 - Jun 2022 (1 year 1 month)
Managed 60–80 inbound/outbound calls daily during COVID-19 response, accurately documenting 1,000+ client cases and improving compliance rates by 25% while maintaining 100% reporting accuracy.
Customer Service Representative
IntouchCX
Jul 2016 - Jun 2020 (3 years 11 months)
Handled 80–100 inquiries daily, maintained 95%+ customer satisfaction and 90% first-contact resolution, and ranked in the top 10% of team performance by exceeding KPIs and mentoring new hires.
Education
Degrees, certifications, and relevant coursework
Google Career Certificates
Professional Certificate, Artificial Intelligence
2025 - 2025
Completed the Google AI Essentials certificate in July 2025.
Google Career Certificates
Professional Certificate, Information Technology
2025 - 2025
Completed the Google IT Support Professional Certificate in July 2025.
Abeokuta Girls' Grammar School
High School Diploma, General Secondary Education
2001 -
Completed High School Diploma at Abeokuta Girls' Grammar School, graduating in 2001.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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