Samoor Imam

Managed IT equipment for tracking athlete performance, ensuring functionality and troubleshooting any technical issues with equipment.

Assisted customers with technology-related issues, providing first-line technical support and ensuring timely assistance for technical issues. Maintained accurate records of customer interactions for continuous improvement.

Provided technical troubleshooting and live chat support for customers, managing queries and investigating recurring issues. Maintained detailed records of support interactions for issue tracking.

Delivered basic technical assistance and resolved customer issues related to IT products. Logged technical support tickets and ensured swift resolution of complaints.

Led a team in troubleshooting customer technical issues, providing real-time assistance and ensuring critical issues were escalated appropriately. Trained junior staff on IT systems and best practices.

Assisted in managing front desk computers and supported client management systems, troubleshooting issues related to reservations and memberships.

Provided technology support during events, troubleshooting audiovisual systems and ensuring a smooth guest experience by resolving technical issues.

Currently pursuing IT Project Management, focusing on the methodologies and tools necessary for effective project execution in IT environments.

Completed the Customer Service Professional Certificate, enhancing skills in customer service and support strategies.

Achieved IT Leadership Professional Certificate, focusing on leadership skills within IT service management.

Completed Supply Chain Foundations: CRM course, gaining insights into customer relationship management within supply chains.

Earned a degree in Therapeutic Recreation, focusing on improving the quality of life for individuals through recreational activities.

Completed a Diploma in Hospitality Management, gaining skills in managing hospitality services and customer relations.