Open to opportunities

Oreoluwa Okebukunola

@oreoluwaokebukunola

Message

Customer-focused technical support specialist skilled in troubleshooting and client communication.

Canada

Message

What I'm looking for

I seek a mid-level technical support or customer-facing role where I can troubleshoot complex issues, train users, and contribute to process improvements in a collaborative, service-oriented team environment.

I am a dedicated customer service and technical support professional with over five years' experience resolving hardware, software, and connectivity issues across healthcare and contact center environments. I consistently log detailed CRM records, collaborate with cross-functional teams for escalations, and lead user training to improve system adoption and uptime.

I hold a Project Management Certificate from Centennial College and a BSc in Pharmacology, and I bring strong documentation, data-entry, and troubleshooting skills. I deliver calm, clear guidance to users, drive process improvements, and support critical operations during high-pressure situations.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Concentrix Canada

Jan 2024 - Sep 2025 (1 year 8 months)

Provided frontline technical support diagnosing and resolving hardware, software, and connectivity issues; logged interactions in CRM and collaborated with cross-functional teams to resolve escalations, improving resolution consistency.

Technical Support Troubleshooting CRM Software support Escalation Management Ticketing Systems

Customer Service Representative

Reddington Hospital

Aug 2018 - May 2023 (4 years 9 months)

Supported hospital staff with technical and customer service for medical equipment and EHR systems, led staff training on new technologies, and managed user accounts and access to maintain security and uptime.

Customer Support EHR Staff Training Documentation