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OO@oreoluwaokebukunola
Customer-focused technical support specialist skilled in troubleshooting and client communication.
CanadaI am a dedicated customer service and technical support professional with over five years' experience resolving hardware, software, and connectivity issues across healthcare and contact center environments. I consistently log detailed CRM records, collaborate with cross-functional teams for escalations, and lead user training to improve system adoption and uptime.
I hold a Project Management Certificate from Centennial College and a BSc in Pharmacology, and I bring strong documentation, data-entry, and troubleshooting skills. I deliver calm, clear guidance to users, drive process improvements, and support critical operations during high-pressure situations.
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Work history, roles, and key accomplishments
Concentrix Canada
Jan 2024 - Sep 2025 (1 year 8 months)
Provided frontline technical support diagnosing and resolving hardware, software, and connectivity issues; logged interactions in CRM and collaborated with cross-functional teams to resolve escalations, improving resolution consistency.
Reddington Hospital
Aug 2018 - May 2023 (4 years 9 months)
Supported hospital staff with technical and customer service for medical equipment and EHR systems, led staff training on new technologies, and managed user accounts and access to maintain security and uptime.
Degrees, certifications, and relevant coursework
CSProject Management Certificate, Project Management
Completed a Project Management Certificate at Centennial College, focusing on core project management methodologies and business practices.
ULBachelor of Science, Pharmacology
Earned a Bachelor of Science in Pharmacology, covering pharmacology principles and biomedical sciences.
Software and tools used professionally
CanadaYou can contact Oreoluwa and 90k+ other talented remote workers on Himalayas.
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