Open to opportunities

Joao Negrao

@joaonegrao

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MSc Bioscience Futures graduate skilled in customer success, client relations, and multilingual communication.

United Kingdom

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What I'm looking for

I seek customer-facing roles where I can build long-term client relationships, support onboarding, and apply multilingual communication within collaborative, growth-oriented teams.

I am an MSc Bioscience Futures candidate from Imperial College London with a foundation in biology and a passion for combining science, technology, and customer-focused solutions. My academic training complements practical experience engaging customers across the UK and Spain.

I have direct experience in B2C outreach, remote sales development, brand promotion, and event coordination, consistently building rapport and resolving customer challenges with empathy and clear communication. I maintained accurate CRM records and supported onboarding to ensure positive customer experiences.

Fluent in English, Spanish, and Portuguese with intermediate French, I communicate effectively across diverse EMEA customer bases. I bring analytical thinking, project coordination skills, and adaptability to roles in customer relations, account coordination, or customer success.

I am eager to contribute to teams that value long-term relationship building, continuous improvement, and the intersection of science and business, while continuing to develop expertise in customer-centric roles.

Experience

Work history, roles, and key accomplishments

B2C Customer Engagement Rep

UK Acquisitions

Mar 2024 - May 2024 (2 months)

Engaged 90+ households daily to sell broadband services, guided customers to tailored packages, maintained CRM records, and resolved concerns to ensure positive onboarding experiences.

Door to Door Sales Customer Onboarding CRM (Hubspot Salesforce)Problem Solving Empathy Data Entry

Brand Ambassador

SK Promotions

Nov 2023 - Jan 2024 (2 months)

Engaged 100+ students daily, distributed 1,000+ promotional materials, and drove foot traffic and repeat engagement through approachable outreach and brand promotion.

Promotion Event Promotion Public Speaking Customer Engagement Relationship Building

Sales Development Representative

Naturgy

Mar 2023 - May 2023 (2 months)

Conducted 80+ daily calls to explain energy packages, built rapport to support customer selection, collaborated on engagement strategies, and maintained CRM records for follow-up.

Cold Calling Remote Sales CRM Cross Functional Collaboration

Fundraising & Events Coordinator

Solidarity EEA

Sep 2017 - May 2020 (2 years 8 months)

Coordinated fundraising campaigns and end-to-end events for 100+ participants, managed logistics, budgeting, marketing, and volunteer collaboration to drive participation and awareness.

Event Planning Fundraising Budgeting Stakeholder Engagement Volunteer Management Marketing Logistics

Technology & Communications Asst

Sistel

Jun 2018 - Jun 2018 (0 months)

Supported tech communications team with data entry, documentation, and basic technical/admin tasks to maintain accurate digital workflows and assist team operations.

Data Entry Documentation Technical Support Workflows Administrative Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Imperial College London

Master of Science, Bioscience Futures (Innovation & Entrepreneurship)

2024 -

Pursuing an MSc in Bioscience Futures with a focus on innovation and entrepreneurship, applying scientific knowledge to commercial and customer-facing contexts.