Seynabou Niane

Main contact for French-speaking B2B/B2C clients, achieving +20% conversion above target. Managed end-to-end booking processes with 100% data accuracy. Coordinated with cross-functional teams to deliver premium service and boost upsell revenue by +15% through tailored mobility solutions and proactive relationship building.

Applied B2B sales strategies, improving conversion rates by +10%. Accelerated lead qualification by 15% through optimized prospecting methods. Contributed to refining sales processes and CRM usage for better tracking and performance. Actively participated in strategic discussions to improve overall sales efficiency and client satisfaction.

Developed the French-speaking market, securing +40% partnerships within six months. Adapted offers to meet local demands, increasing market penetration by +30%. Maintained precise CRM data to ensure follow-up efficiency. Provided actionable market insights to product teams, enhancing service alignment and customer retention strategies significantly.

Managed IT recruitment campaigns for French-speaking market, achieving +20% placement success. Led full-cycle hiring from sourcing to onboarding. Optimized internal CRM systems for +15% efficiency. Built long-term relationships with candidates and clients, ensuring talent acquisition aligned with technical requirements and company culture needs.

Managed 50+ professional client accounts with 95% SLA compliance. Reduced recurring incidents by 35% through proactive support. Improved satisfaction scores by +20% with faster resolution times. Maintained accurate CRM updates to ensure seamless collaboration across departments, directly contributing to client retention and loyalty growth.

Delivered 90% first-contact resolution for B2B/B2C clients. Resolved subscription, payment, and usability issues efficiently. Used secure CRM and VPN systems to protect customer data. Reduced escalations by 15% through proactive communication, improving customer trust and boosting operational efficiency in a fast-paced support environment.

Exceeded B2B/B2C sales targets by +20% while leading a team of 5+ agents. Increased team closing rate by 25% through daily coaching and skill development. Implemented performance tracking to identify growth opportunities. Built strong, lasting client relationships, driving repeat business and long-term revenue growth across multiple sectors.

Pursued a BTS (Brevet de Technicien Supérieur) in Design and Communication, developing expertise in visual communication and design principles. This program provided a comprehensive understanding of communication strategies and creative execution.

Obtained a First Aid Certificate, demonstrating proficiency in emergency response and basic life support. This training equipped me with essential skills for health and safety.

Completed a professional high school program at Gustave Eiffel, focusing on foundational studies. This period provided a strong base for further education and career development.

Focused on merchandising visual and sales techniques, gaining practical skills in retail presentation and customer engagement. This certificate enhanced my understanding of sales strategies and visual marketing.