Seynabou Niane

Drove account expansion and retention across French and international corporate segments, generating EUR 12K of expansion revenue in the first 3 months by rebuilding outbound motion and account discovery cadences. Maintained healthy Salesforce pipeline discipline, hit monthly quota targets consistently, and built a sales enablement playbook that reduced new-hire ramp time.

Built a qualified outbound pipeline in the French professional training market in under 90 days by applying a structured discovery approach and ICP scoring framework. Mapped decision-maker patterns, buying triggers, and competitive landscape to support pricing and positioning strategy.

Opened three francophone markets (Belgium, Switzerland, France) from scratch with zero inbound, generating qualified pipeline within 60 days via cold outbound and ICP-based segmentation. Scaled territory from EUR 0 to EUR 40K MRR in 6 months and closed at EUR 95K MRR by month 9, including a EUR 30K–40K SaaS deal that doubled initial scope through a consultative, market-intelligence-led pitch.

Executed full-cycle BD motion by sourcing, pitching, and placing 60 IT candidates with enterprise clients while retaining 100% of accounts beyond contract end. Built pipeline dashboards and scoring tools that improved operational efficiency by 40%.

Owned an enterprise portfolio of 1,000+ accounts (EUR 100K–500K revenue range) and maintained 95% SLA compliance over 13 consecutive months using structured QBR cadences and Cobra CRM risk management. Drove retention and expansion by identifying upsell/cross-sell opportunities and handling multi-stakeholder escalations with zero churn incidents.

Delivered multilingual customer support across Disney+, Adobe, and Philip Morris, achieving 90% CSAT across all markets. Designed French/English/Spanish/Portuguese escalation workflows, contributed to the EMEA knowledge base, and reduced average resolution time through structured Salesforce triage and personalized resolution workflows.

Led and coached a team of 10 SDRs, increasing monthly fundraising revenue by 30% through structured pitch training, objection-handling drills, and weekly performance reviews. Built a prospecting and outreach playbook for field operators, adopted as the baseline onboarding standard for new joiners.

Specialised training in account management, regulatory compliance, and risk frameworks in financial services.

BTS studies focused on branding, project coordination, visual communication, and B2B client management fundamentals.

Studied consumer behaviour, retail operations, and applied sales techniques in the sales and merchandising track.