Open to opportunities

Joan Ohenhenlen

@joanohenhenlen

I drive outbound lead qualification, client engagement, and CRM-accurate sales follow-up in high-volume banking environments.

Nigeria

Message

What I'm looking for

I'm looking for a sales or client-engagement role where I can qualify leads, handle high-volume conversations, maintain accurate CRM records, and exceed performance targets through professional customer follow-up.

I've generated ₦300M+ in deposits at United Bank for Africa through consultative outbound relationship calls, reactivated 200+ dormant accounts, and achieved 110–130% of monthly targets. I currently engage prospects and clients at Stanbic IBTC, qualifying opportunities and coordinating warm handoffs to Credit, Compliance, and Operations.

I bring over five years of high-volume outbound and inbound calling experience, using structured scripts, objection handling, active listening, and accurate CRM documentation to move client conversations forward.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

Stanbic IBTC

Dec 2025 - Present (8 months)

Conducts high-volume outbound and inbound calls to engage prospects and existing clients, qualifying leads and identifying opportunities using a consultative, script-supported approach. Leads 20-30 structured client conversations weekly, handling objections and coordinating warm handoffs to internal teams.

Outbound Prospecting Lead Qualification Objection Handling CRM Data Management Active Listening Avaya HubSpot Microsoft Teams Zoom

Profit Center Manager

United Bank for Africa

Jul 2022 - Dec 2025 (3 years 5 months)

Conducted consistent outbound relationship calls across a 300-500 client portfolio, using consultative scripts to qualify needs and generate ₦300M+ in deposits. Achieved 110-130% of monthly performance targets through resilient, objection-handling-driven outreach and reactivated 200+ dormant accounts.

Outbound Prospecting Lead Qualification Objection Handling CRM Data Management Relationship Management

Banking Associate

Polaris Bank

Jun 2021 - Jan 2022 (7 months)

Conducted 300+ outbound calls monthly using structured scripts to promote products, qualify leads, and generate cross-selling opportunities. Responded to 100+ inbound customer inquiries daily via phone, maintaining a warm, professional presence under high call volume while managing requests and CRM documentation.

Outbound Prospecting Lead Qualification Objection Handling CRM Data Management High Volume Management Active Listening