Joanna Runrong
@joannarunrong
Implementation consultant driving data-led operations, compliance, and measurable customer value.
ChinaWhat I'm looking for
I’m an implementation consultant with 7+ years across customer operations, procurement compliance, and process optimization for global firms like McKinsey, SAP, and Autodesk. I specialize in turning complex workflows into scalable solutions—designing customized data models and workflows, leading full project life-cycles, and using data-driven insights to improve outcomes across stakeholders.
In prior roles, I maintained 99% order processing accuracy and reduced manual intervention by 15% through structured troubleshooting, while partnering with Export Control and Legal teams to conduct risk reviews for 300+ partner accounts with 100% adherence to international trade regulations. I’ve also redesigned vendor onboarding processes, implemented 10+ improvements, reduced turnaround time by 20%, and helped achieve stakeholder satisfaction (NPS 60+). From authoring 15+ SOPs and knowledge base articles to standardizing 80+ customer transfer processes with GDPR-aligned practices, I focus on operational excellence, compliance, and measurable, repeatable performance.
Experience
Work history, roles, and key accomplishments
Designed and implemented customized data models and workflows for enterprise clients to improve operational scalability. Managed full project lifecycles from consultation to production, reporting progress against key initiatives to internal and external stakeholders.
Managed complex order-to-cash workflows for high-value enterprise accounts, maintaining 99% order processing accuracy and reducing manual intervention by 15% through systematic troubleshooting. Led export control and legal risk reviews for 300+ partner accounts and improved First Contact Resolution (FCR) by 12% by removing workflow bottlenecks.
Performed monthly due diligence on 100+ global vendors and re-certified 2,000+ existing suppliers to ensure compliance with global procurement policies. Redesigned vendor onboarding workflows and delivered 10+ process improvements, reducing turnaround time by 20% and increasing stakeholder satisfaction (NPS 60+).
Project Manager
Zhilian Zhaopin
Dec 2020 - Sep 2021 (9 months)
Delivered end-to-end enterprise projects by producing routine reports tracking departmental status against customer expectations and milestones. Developed project plans, maintained solution knowledge base content, and supported client pitches with status reporting to keep management and clients aligned on deliverables and deadlines.
Managed partner lifecycle services for SAP’s Greater China channel team, focusing on compliance and process standardization. Streamlined partner recruitment to reduce SLA turnaround by 25% and standardized 80+ customer transfer processes, enabling GDPR-aligned data privacy practices and supporting partner termination and asset liquidation with Legal and Finance.
Education
Degrees, certifications, and relevant coursework
Merit University of Durham
Master of Science, Human Resource Management
2015 - 2017
Master of Science in Human Resource Management from Merit University of Durham (2015–2017).
Sichuan University
Bachelor of Science, Social and Labor Security
2011 - 2015
Grade: 90/100
Bachelor of Science in Social and Labor Security from Sichuan University (2011–2015).
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Job categories
Skills
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