Lucia Pan

Led end-to-end delivery of integrated supply chain solutions for key clients (including McDonald's Phase II), driving supplier optimization that reduced costs 19–30% and indirectly contributing ~RMB 35M in annual revenue.

Built the external partner ecosystem from scratch, managing 15+ suppliers and channels and contributing to multi-million RMB annual software revenue while improving OEM product gross margin ~20% via strategic negotiations.

Owned delivery of 92 dedicated line orders in six months and led network expansion into 16 lower-tier cities for 11.11, achieving 29–66% cost reductions and improving delivery lead time by ~20%.

Provided confidential text-based counseling to 400+ individuals on self-growth and relationship issues, completing specialized training in crisis intervention and gender-inclusive support.

Provided interpretation and coordination for international clinical and business collaborations, supporting contracts worth over RMB 10M annually and managing technical exchanges and documentation localization.

Completed a Master's degree focused on literature theory, engaging in advanced study and research in literary analysis and theory.

Participated as an exchange student, undertaking coursework and cross-cultural academic activities at the University of Maribor.

Completed a Bachelor's degree in Chinese literature and linguistics with studies in language, literary analysis, and linguistics.