Open to opportunities

Reeta Liu

@reetaliu

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Experienced project manager and PMO specializing in IDC, customer success, and order-to-cash operations.

China

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What I'm looking for

I am seeking a senior PM/PMO role where I can lead cross-functional delivery, improve O2C processes, drive customer satisfaction, and grow in a collaborative, results-oriented environment.

I am an experienced project manager and PMO with over 10 years supporting business operations, customer service, and Order to Cash processes across large multinational companies.

My recent work focuses on IDC, colocation, network and cloud service projects where I lead delivery, control cost and risk, and ensure quality and timely invoicing and collections.

I have deep customer-management experience: coordinating daily affairs, conducting client visits, leading service improvements, handling incidents and crises, and ensuring SLA compliance to drive customer satisfaction.

I am proficient with ERP and CRM systems (SAP, Oracle, Siebel, SFDC), office automation tools, and project/product management practices (PMP/NPDP), and I prioritize cross-departmental collaboration, documentation, and process optimization.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

GDS

Sep 2019 - Present (6 years)

Manage IDC colocation, network and cloud delivery across East China, ensuring project quality, timeline, cost and risk control while driving customer satisfaction and timely invoice collection.

Project Management IDC Colocation SLA Management Jira OAスキル

Sales Support Manager

GE (China) Co., Ltd

May 2014 - Mar 2018 (3 years 10 months)

Provided pre-/on-/after-sales support and order management for industrial automation products across China/APAC, improving order visibility, RMA handling and customer satisfaction.

Order Management SAP SFDC Customer Service

Customer Service Specialist

PTC

May 2011 - May 2014 (3 years)

Managed order processing and customer service for industrial design software in China/APAC, coordinated cross-departmental issue resolution and supported ERP/system testing and bug fixes.

Order Management Oracle SFDC Customer Support Collections

Supply Chain Coordinator

QSMC

Jul 2008 - Apr 2011 (2 years 9 months)

Coordinated production, order fulfillment and logistics for PC hardware (Apple OEM), analyzed inventory/AR to reduce backlog and managed export declaration and claims for transit losses.

SAP order fulfillment Inventory Analysis Logistics Production Coordination Data Analysis