话华 德

At JD, I work in government relations and bring experience with enterprise client operations in China e-commerce, including multi-stakeholder coordination, account health tracking, onboarding cadence, and outcome-focused follow-ups.

I also interned at 携程集团, where I used data to manage hotel client relationships and analyze month-over-month growth for targeted marketing. I made in-person visits, signed new business, and supported business growth.

I use AI tools for research, CRM hygiene, reporting, SOPs, and process automation. I’m bilingual in Chinese and English, and focus on customers, process, and commercial outcomes while partnering with technical teams when needed.