Matilda Msen
@matildamsen
Law graduate offering reliable remote customer support, legal research, virtual assistance , data management and prompt engineering .
NigeriaWhat I'm looking for
I’m a Nigerian law graduate with strong analytical skills, exceptional LLB Law written English, and a proven ability to resolve complexity calmly. I combine legal training with hands-on customer service experience to deliver reliable results even without supervision.
From 2021 to present, I’ve worked as a Customer Service Representative handling customer inquiries across email and chat, resolving complaints with consistent first-contact resolution. I build lasting client relationships through clear communication, empathy, and a genuine commitment to solving problems.
Alongside customer support, I provide virtual assistance and data entry & administrative support for multiple clients, ensuring accurate, error-free work while maintaining data integrity and meeting deadlines. I’ve also self-published 70–90 digital products on Amazon KDP end-to-end—research, design, keyword optimisation, and performance review—growing consistent monthly revenue through organic search.
Experience
Work history, roles, and key accomplishments
Digital Product Publisher
Amazon KDP
Jan 2022 - Present (4 years 2 months)
Researched, designed, and published 70–90 digital products on Amazon KDP, generating consistent monthly revenue through organic search. Managed the full solo product lifecycle, including keyword optimisation and performance reviews.
Virtual Assistant & Data Entry
Freelance
Jan 2021 - Present (5 years 2 months)
Delivered virtual assistance and administrative support while managing data entry for multiple remote clients. Produced accurate, error-free documents and met deadlines independently using Google Workspace and Microsoft tools.
Customer Support Representative
Independent
Jan 2021 - Present (5 years 2 months)
Provided customer support via email and chat, resolving inquiries and complaints with consistent first-contact resolution. Conducted legal research to handle complex requests calmly and accurately.
Education
Degrees, certifications, and relevant coursework
Benue State University
Bachelor of Laws (LLB), Law
LLB Law graduate with strong analytical skills and written English. Completed legal training and developed the ability to resolve complex matters calmly and independently.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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