Open to opportunities

Jinal Parikh

@jinalparikh

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Experienced administrative professional with a focus on customer service.

Canada

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What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for professional growth.

I am an experienced and results-driven administrative professional with over three years of success in customer service and sales support. My proven ability to manage office operations and resolve customer issues efficiently has allowed me to drive sales through excellent communication and relationship-building skills. I thrive in fast-paced environments, adeptly multitasking while maintaining organized records to support teams in exceeding performance targets.

In my recent role as a Customer Service Advisor at Silverts, I delivered exceptional customer support via phone, email, and live chat, consistently meeting or exceeding performance targets such as customer satisfaction and first contact resolution. My thorough knowledge of products and services enabled me to provide accurate information and guidance, ensuring a positive client experience. Previously, I worked as a Customer Service Representative at DHL, where I provided front-line support regarding shipments and logistics solutions, promptly resolving delivery issues while maintaining high levels of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Silverts

Nov 2022 - Nov 2023 (1 year)

Delivered exceptional customer support via phone, email, and live chat, consistently meeting or exceeding performance targets such as customer satisfaction (CSAT), first contact resolution, and response time. Maintained thorough knowledge of products, services, and internal systems to provide accurate information and guidance to customers.

Customer Service CSAT First Contact Resolutions Email Support Live Chat Product Knowledge Internal Systems

Customer Service Representative

DHL

Sep 2021 - Nov 2022 (1 year 2 months)

Provided front-line support to clients regarding shipments, delivery schedules, tracking updates, and logistics solutions via phone, email, and internal platforms. Resolved delivery issues, delays, and claims promptly and professionally, maintaining high levels of customer satisfaction in a fast-paced logistics environment.

Customer Support Logistics Shipment Tracking Email Communication Phone Support Customer Satisfaction

Office Administration

Sun Containers

Jul 2019 - Aug 2021 (2 years 1 month)

Managed daily administrative tasks including data entry, filing, appointment scheduling, and maintaining internal documentation to support efficient office operations. Handled incoming and outgoing correspondence, directed calls to appropriate departments, and ensured prompt follow-up on customer concerns.

Administrative Support Data Entry Scheduling Documentation Management

Education

Degrees, certifications, and relevant coursework

JG College of Commerce

Masters of Commerce and Finance, Commerce and Finance

Completed a Master's degree focusing on advanced concepts in commerce and finance. Gained expertise in financial markets, economic principles, and business management strategies.

Shree Narayan College of Commerce

Bachelors of Commerce and Finance, Commerce and Finance

Obtained a Bachelor's degree in Commerce and Finance, building a strong foundation in accounting, business law, and financial management. Developed analytical and problem-solving skills essential for a career in business.