Muhammad Arsalan
@muhammadarsalan6
Experienced Customer Service Representative with a focus on client satisfaction.
CanadaWhat I'm looking for
I am an experienced Customer Service Representative with a strong background in the outsourcing and offshoring industry. My journey has equipped me with exceptional skills in customer support, management, and relations, allowing me to thrive in fast-paced and demanding environments. I pride myself on my ability to remain organized and calm, even during stressful situations, ensuring that I deliver the best service possible to every customer.
Throughout my career, I have consistently achieved high customer satisfaction ratings, averaging 85% in my recent roles. My experience spans various positions, including Client Advisor at Kelly Connect and the Royal Bank of Canada, where I honed my skills in financial advice and customer engagement. I am adept at troubleshooting issues, managing customer queries, and providing tailored solutions that meet individual needs.
With a solid foundation in technology and a commitment to continuous improvement, I am dedicated to enhancing customer experiences and contributing positively to team dynamics. I believe in the power of effective communication and teamwork, and I am always eager to learn and grow in my professional journey.
Experience
Work history, roles, and key accomplishments
Client Advisor
Kelly Connect
Sep 2024 - Present (11 months)
Handled over 90 calls daily, focusing on new customer data entry, product information, and troubleshooting. Achieved an average 85% customer satisfaction rating by resolving account and device-related queries.
Client Advisor
Royal Bank of Canada (RBC)
Jan 2024 - Present (1 year 7 months)
Managed 90+ daily calls, providing financial advice and tailored solutions to clients. Delivered exceptional customer service by completing transactions and engaging in needs-based conversations.
Customer Service Representative
24/7 InTouch
Nov 2022 - Present (2 years 9 months)
Handled 90+ calls daily, including signing up new customer data, presenting product information, and troubleshooting issues. Achieved an average 85% customer satisfaction rating by resolving account and device-related queries.
Logistics Coordinator
Nirapod Logistics
Jun 2020 - Present (5 years 2 months)
Responsible for optimizing customer satisfaction by transporting and delivering goods safely and timely. Ensured efficient delivery of packages to homes, retail locations, and other destinations.
Customer Service Agent
Teleperformance Canada
Feb 2019 - Present (6 years 6 months)
Resolved customer complaints professionally and promptly, ensuring high call handling standards. Assisted insurance policyholders in resolving concerns in a timely manner and implemented process changes based on customer feedback.
Education
Degrees, certifications, and relevant coursework
SCSt. Lawrence College
Diploma, Computing Networking/IT
2017 - 2018
Completed studies in computing networking and IT, gaining foundational knowledge in network infrastructure and information technology systems.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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