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Jill Faucher

@jillfaucher

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Experienced Senior Strategic Account Manager driving impactful customer success.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer success and sales while fostering a collaborative and growth-oriented company culture.

I am a dedicated professional with extensive experience in customer success, sales, and operations. My journey has been marked by a commitment to fostering strong relationships with clients and driving business growth through strategic initiatives. As a Senior Strategic Account Manager at Edge Logistics LLC, I successfully managed key client relationships, designed strategic account plans, and performed in-depth market research to uncover growth opportunities. My efforts led to a consistent 10% increase in overall profit and revenue quarter over quarter.

Previously, I served as an Enterprise Account Director at GlobalTranz, where I managed high-value client accounts and supported a sales team of 15 brokers. My leadership contributed to a remarkable 20% growth year over year in sales and profitability. I take pride in my ability to identify new business opportunities, resolve complex problems, and enhance customer satisfaction, ensuring long-term loyalty and success for both clients and the organization.

Experience

Work history, roles, and key accomplishments

Senior Strategic Account Manager

Edge Logistics LLC

Jan 2023 - Jan 2024 (1 year)

Managed and nurtured relationships with key clients to drive business growth and ensure client satisfaction. Designed strategic account plans, performed market research, and negotiated contracts for over 20 enterprise clients, achieving a consistent 10% increase in profit and revenue.

Customer Relationship Management Project Management Contract Negotiation Market Research Business Development Problem Solving Strategic Planning Leadership

Enterprise Account Director

GlobalTranz

May 2019 - Jan 2023 (3 years 8 months)

Managed high-value client accounts and supported a sales team to drive growth. Established sales goals and strategies, contributing to a 20% increase in sales and profitability while fostering relationships with high-profile clients.

Sales Management Team Collaboration Business Development Client Relationship Management Strategic Planning Market Analysis Leadership

National Account Manager

GlobalTranz

Jan 2017 - May 2019 (2 years 4 months)

Responsible for managing relationships with key national clients, identifying new business opportunities, and ensuring long-term satisfaction. Successfully onboarded new clients and resolved complex sales issues.

Client Relationship Management Sales Strategy Market Research Problem Solving Business Development Customer Satisfaction Strategic Planning

Enterprise Account Executive

GlobalTranz

Jan 2016 - Jan 2017 (1 year)

Drove sales and maintained client relationships while managing daily operations. Utilized CRM systems to oversee sales data and implemented solutions to optimize service levels.

Sales Management CRM Software Client Relationship Management Problem Solving Business Operations Customer Service

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Justice Studies, Justice Studies

2008 - 2012

Completed a Bachelor of Justice Studies, focusing on the intricacies of the justice system, including law enforcement, legal processes, and the impact of crime on society.