Jhorene Orpiada

When customer questions, order issues, and marketing activities all compete for attention, I help keep both the customer experience and marketing operations moving.

- Manage email marketing and social campaigns supporting promotions, engagement, and customer retention.
- Own customer support through Zendesk, resolving order issues and customer concerns with timely, brand-aligned communication.

Coach and mentor aspiring and experienced Virtual Assistants in building sustainable freelance careers and delivering high-quality client support. Provide practical training on Executive Assistance, eCommerce, project management, client communication, CRM systems, digital marketing, and business operations. Develop training materials, SOPs, workflows, and hands-on exercises to help VAs become more

- Managed day-to-day business operations, acting as the primary point of contact for clients and partners.
- Handled all administrative tasks, including calendar management, email correspondence, and document organization.
- Prepared, updated, and maintained client records, project files, and insurance documentation.
- Coordinated inspection schedules, claim follow-ups, and communication between c

- Manage housing-focused case coordination for youth clients, including applications, documentation,
follow-ups, and partner communication.
- Maintain accurate, compliant case notes, weekly summaries, and reports in Airtable and internal systems in line with program and state requirements.
- Communicate and collaborate with clients, internal teams, and external agencies to support housing
stabilit

Worked as Executive Assistant at Equal Prestige LLC.

- Lessened the CEO’s responsibilities by 30% by helping address diverse client tickets.
- Handle client calls and Zoom meetings, to ensure clients are guided properly on needed transitions.
- Help improved and restructured operations flow and cut down paperwork by 75%.
- Built excellent customer relationships through timely responses to inquiries and accommodating additional requests.

Managed day-to-day operations for an ESL education company, ensuring smooth coordination between instructors, students, and administrative teams. Implemented process improvements to optimize workflows, enhance organizational culture, and increase overall operational efficiency. Administered payroll processes, maintaining employee records and coordinating payroll to ensure timely and accurate compe

- Attained up to 100% task completion rate by creating an effective task delegation approach across all communication platforms.
- Provided dedicated support to the CEO by facilitating efficient coordination of meetings and managing client communications.
- Exceeded the CEO’s expectations by supporting travel arrangements, hotel and restaurant bookings and other personal tasks.

- Achieved up to a 20% increase in lead acquisition by conducting systematic cold-calling initiatives and promptly addressing client queries.
- Upgraded task management flows by implementing the use of software to coordinate meetings, appointments, and tasks for senior executives.
- Handled scheduling for the executive's calendar and prepared meeting agendas and materials.

- Managed a team of financial advisors.
- Implemented effective marketing strategies to expand company and team reach by up to 30%.

- Implemented process improvement to shape organizational culture, and optimize procedures for higher efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed original content using social listening and independent sources.
- Utilized digital publishing platforms to prepare well-structured drafts.

- Developed methods to teach independent study skills to help students excel academically.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Planned and organized lesson plans to meet changing deadlines and requirements.

Worked as Bank Teller at Banco San Vicente.

As a student assistant, my responsibilities are doing general office tasks such as:
- encoding
- filing documents
- recording important details
- maintaining the cleanliness of the office
- answering phone calls
- data encoding
- receiving and recording documents
- delivering important documents to other offices
- sorting of files, etc