Open to opportunities

Jhon Ospina

@jhonospina

Message

Bilingual Business Development professional building qualified pipeline through consultative selling and prospecting.

Colombia

Message

What I'm looking for

I’m targeting a remote, U.S.-dollar-paid BDR role where I can use my prospecting instincts and consultative selling to drive qualified pipeline for a U.S.-based sales team—building long-term client relationships and meeting metrics.

I’m a bilingual Business Development / Sales Development professional (Spanish native, English B2+) with 6+ years supporting U.S. customers across technology, mobility, and hospitality. I bring consultative selling, lead qualification, objection handling, and relationship building in fast-paced, metrics-driven environments.

At Asurion, I’ve been recognized as a Top Sales Performer for consistently exceeding sales and quality goals, including maintaining a 98% CSAT. Most recently with Verizon, I provide bilingual technical support and consultative sales—troubleshooting mobile, connectivity, billing, and account issues while uncovering upsell and cross-sell opportunities using Google Workspace and internal CRM tools.

Experience

Work history, roles, and key accomplishments

Current

Technical Support & Sales Rep

Current

Asurion

Sep 2025 - Present (10 months)

Provide bilingual technical support and consultative sales for Verizon customers by phone, troubleshooting mobile devices, connectivity, billing, and account issues while identifying upsell and cross-sell opportunities. Consistently exceed sales and quality targets and maintain a 98% CSAT, recognized as a Top Sales Performer.

Consultative Selling Upselling Cross Selling Technical Troubleshooting CRM Tools Google Workspace Gmail Sheets Drive Account Management

Bilingual Customer Service Expert

Sutherland Global Colombia

Jan 2019 - Jan 2023 (4 years)

Served as a Resolution Specialist for high-complexity customer cases, providing advanced technical support and account assistance end-to-end. Selected as Resolution 2 Ambassador and Community Education Agent, and later acted as Vice Team Coordinator coordinating operational support during peak periods.

Resolution Specialist Work Advanced Technical Support Account Support Operational Support Incident Safety Team Involvement

Semi-Bilingual Specialized Advisor

Teleperformance Colombia

Jan 2016 - Jan 2017 (1 year)

Provided Tier 1 and Tier 2 support for Uber riders and drivers, including escalated and complex case resolution as a Cross Support Specialist. Contributed to safety incident coverage and supported training and onboarding as a Shadow Coach.

Customer Support Tier 1 Support Tier 2 Support Bilingual Communication Cross Support Specialist

Bilingual Customer Service Advisor

IntouchCX

Jan 2024 - Present (2 years 6 months)

Assisted Airbnb customers across international markets in English and Spanish, managing cancellations, relocations, and compensation requests. Resolved complex, high-stakes customer situations while maintaining service quality and customer trust.

Customer Service Cancellations Compensation Conflict Resolution

Bilingual Technical Support Rep

E4E Relief (Ubiquity project)

Jan 2024 - Present (2 years 6 months)

Delivered bilingual customer support for U.S.-based clients by resolving inquiries and providing technical troubleshooting and account assistance. Collaborated with internal teams to ensure timely issue resolution while maintaining high satisfaction scores.

Customer Support Technical Troubleshooting Customer Satisfaction