Open to opportunities

Valeria Umbarila

@valeriaumbarila

Bilingual B2B sales and technical support specialist driving qualified leads and revenue through consultative, ROI-focused solutions.

Colombia

Message

What I'm looking for

I’m looking for a role where I can combine consultative B2B selling with technical support to grow qualified pipeline, improve conversion, and deliver measurable CSAT/NPS results in a fast, ROI-driven environment.

I’m a bilingual B2B sales and support specialist with over three years of consultative experience, managing enterprise conversations, franchise opportunities, and high-volume client needs with a service-first mindset.

I generate qualified B2B leads, strengthen pipeline performance, and improve MQL-to-SQL conversion through strategic outreach, consultative selling, and proactive follow-ups. Across Microsoft-focused accounts and customer support roles, I’ve improved CSAT, reduced issue resolution times, and supported ROI-driven digital transformation using CRM, performance metrics, and troubleshooting tools.

Experience

Work history, roles, and key accomplishments

Sales Outreach Specialist

Hostel Cordobes

Jan 2026 - May 2026 (4 months)

Generated qualified B2B leads by engaging executives and decision-makers using strategic outreach and consultative selling. Supported franchise growth by improving lead response time and optimizing MQL-to-SQL conversion, while building long-term corporate partnerships through proactive follow-ups and stakeholder management.

B2B Lead Generation Consultative Sales Lead Management Relationship Management Stakeholder Management

Sales and Support Specialist

Teleperformance

Jul 2025 - Oct 2025 (3 months)

Exceeded monthly B2B sales and client retention targets by delivering consultative SaaS solutions for enterprise needs. Improved CSAT and reduced issue resolution times through strategic account management, upselling, and solution-oriented technical support.

B2B Sales Account Management SaaS Support Upselling Technical Troubleshooting

Blended Support Expert

Asurion

Jan 2024 - Jun 2025 (1 year 5 months)

Provided bilingual B2B technical support and multichannel customer assistance while maintaining strong performance across sales and support metrics. Achieved a 96% CSAT score and improved customer satisfaction and retention by resolving hardware/software issues using Tier 1/Tier 2 troubleshooting and remote support tools.

B2B Customer Support Multichannel Support Remote Desktop Troubleshooting (TeamViewer Customer Satisfaction Sales Metrics Customer Retention Claims Processing

Account Representative

Scotiabank GBS

Jan 2023 - Dec 2023 (11 months)

Managed enterprise-level B2B corporate accounts by delivering financial, technical, and fraud-prevention support with a solution-oriented approach. Consistently met performance targets while maintaining customer satisfaction above 95% and exceeding AHT and NPS goals in a high-volume environment.

Enterprise Account Management Fraud Prevention Customer Satisfaction AHT NPS Risk Assessment