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@jhenodelacruz
Results-driven Technical Account Manager with a focus on client success.
United StatesI am a results-driven Technical Account Manager with over six years of experience in client onboarding, strategic support, and driving product adoption. My journey has been marked by a commitment to enhancing customer satisfaction and retention, which has led to a remarkable 25% increase in product adoption and a 30% growth in revenue through tailored, customer-focused solutions.
In my current role at Financial Statement Services, Inc., I have successfully led the client onboarding process for multiple clients, ensuring smooth adoption and integration of various SaaS products. I pride myself on being the primary liaison for all client inquiries, resolving 95% of cases within 24 hours. My proactive approach has significantly reduced onboarding time by 20%, allowing for faster and more efficient integration. My previous experience at JPMorgan Chase Bank further honed my skills in operations and customer service, where I consistently exceeded expectations and fostered long-term relationships with clients.
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Work history, roles, and key accomplishments
Financial Statement Services, Inc
Jun 2024 - Present (1 year 5 months)
Results-driven Technical Account Manager with a focus on client onboarding and strategic support. Increased production by 30% through relationship building and tailored solutions. Managed client inquiries effectively, resolving 95% within 24 hours and reducing onboarding time by 20%.
Financial Statement Services, Inc
Apr 2019 - Jun 2024 (5 years 2 months)
Managed a diverse portfolio of accounts, exceeding customer satisfaction targets through strong client relationships and tailored solutions. Achieved 100% client retention by proactively addressing needs and resolving issues promptly.
JPMorgan Chase Bank
Oct 2017 - Apr 2019 (1 year 6 months)
Promoted to Operations Specialist/Assistant Branch Manager for driving operational efficiency and delivering exceptional customer service. Guided and trained staff to enhance service quality, contributing to the branch's success.
JPMorgan Chase Bank
Jan 2016 - Oct 2017 (1 year 9 months)
Enhanced client satisfaction by resolving inquiries and processing transactions efficiently. Drove 20% adoption of mobile app and online solutions by training clients, reducing the need for in-person visits.
Degrees, certifications, and relevant coursework
BUBachelor of Science, Business Administration
Grade: Dean's List
Bachelor of Science in Business Administration with a concentration in Marketing/Management. Achieved Dean's List recognition for academic excellence.
United StatesYou can contact Jheno and 90k+ other talented remote workers on Himalayas.
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