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Jheno Delacruz

@jhenodelacruz

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Results-driven Technical Account Manager with a focus on client success.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and allows me to drive customer success through innovative solutions.

I am a results-driven Technical Account Manager with over six years of experience in client onboarding, strategic support, and driving product adoption. My journey has been marked by a commitment to enhancing customer satisfaction and retention, which has led to a remarkable 25% increase in product adoption and a 30% growth in revenue through tailored, customer-focused solutions.

In my current role at Financial Statement Services, Inc., I have successfully led the client onboarding process for multiple clients, ensuring smooth adoption and integration of various SaaS products. I pride myself on being the primary liaison for all client inquiries, resolving 95% of cases within 24 hours. My proactive approach has significantly reduced onboarding time by 20%, allowing for faster and more efficient integration. My previous experience at JPMorgan Chase Bank further honed my skills in operations and customer service, where I consistently exceeded expectations and fostered long-term relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Financial Statement Services, Inc

Jun 2024 - Present (1 year)

Results-driven Technical Account Manager with a focus on client onboarding and strategic support. Increased production by 30% through relationship building and tailored solutions. Managed client inquiries effectively, resolving 95% within 24 hours and reducing onboarding time by 20%.

Onboarding SaaS Integration Relationship Management Project Management Customer Success Data Analysis Communication Problem Solving

Technical Account Representative

Financial Statement Services, Inc

Apr 2019 - Jun 2024 (5 years 2 months)

Managed a diverse portfolio of accounts, exceeding customer satisfaction targets through strong client relationships and tailored solutions. Achieved 100% client retention by proactively addressing needs and resolving issues promptly.

Client Relationship Management Customer Satisfaction Problem Solving Communication Account Management Data Analysis

Operations Specialist/Assistant Branch Manager

JPMorgan Chase Bank

Oct 2017 - Apr 2019 (1 year 6 months)

Promoted to Operations Specialist/Assistant Branch Manager for driving operational efficiency and delivering exceptional customer service. Guided and trained staff to enhance service quality, contributing to the branch's success.

Customer Service Leadership Staff Training Problem Solving Communication

Bank Teller/Customer Service Representative

JPMorgan Chase Bank

Jan 2016 - Oct 2017 (1 year 9 months)

Enhanced client satisfaction by resolving inquiries and processing transactions efficiently. Drove 20% adoption of mobile app and online solutions by training clients, reducing the need for in-person visits.

Customer Service Training Clients Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Biola University

Bachelor of Science, Business Administration

Grade: Dean's List

Bachelor of Science in Business Administration with a concentration in Marketing/Management. Achieved Dean's List recognition for academic excellence.