Mark Costa Fernandes
@markcostafernandes
Results-driven Technical Account Manager with 11 years of experience.
United StatesWhat I'm looking for
I am a results-driven Technical Account Manager with over 11 years of experience in the finance sector. My expertise lies in managing client relationships, optimizing financial solutions, and driving business growth. I have a strong background in enhancing operations and ensuring customer satisfaction in fast-paced environments.
Currently, I work at Fiserv as an Account Manager, where I enhance client relationships and retention by proactively resolving enterprise problems. I have consistently met and exceeded targeted goals and client satisfaction through timely and accurate implementation of client projects. My previous roles have equipped me with the skills to act as a primary point of contact for clients, manage inquiries, and contribute to continual improvement initiatives.
Experience
Work history, roles, and key accomplishments
Account Manager
Fiserv
Sep 2023 - Present (1 year 9 months)
Enhanced client relationships and retention by proactively preventing and resolving enterprise problems. Met and exceeded targeted goals and client satisfaction through timely and accurate implementation of client projects.
Account Manager
Fiserv
Sep 2023 - Present (1 year 9 months)
Enhanced client relationships and retention by proactively preventing and resolving enterprise problems. Met and exceeded targeted goals and client satisfaction through timely and accurate implementation of client projects.
Client Operations Analyst II
Fiserv
Jan 2022 - Sep 2023 (1 year 8 months)
Acted as the primary point of contact for credit clients, resolving issues and providing operational support for credit card solutions. Collaborated with various business areas to ensure client needs were met.
Banking Relationship Specialist
ConnectOne Bank
Oct 2018 - Nov 2019 (1 year 1 month)
Opened new accounts for deposit products and educated clients on the Bank’s offerings. Handled customer service issues by conducting research and ensuring resolution.
Client Operations Analyst II
Fiserv
Jan 2022 - Sep 2023 (1 year 8 months)
Acted as the primary point of contact for credit clients, resolving issues and providing operational support for credit card solutions. Collaborated with various business areas to ensure client needs were met.
Personal Banker / Assistant Branch Manager
M&T Bank
Oct 2018 - Jan 2022 (3 years 3 months)
Assisted manager in achieving performance and customer service goals. Oversaw banking services and managed branch operations in the manager's absence, ensuring compliance with policies.
Personal Banker / Assistant Branch Manager
M&T Bank
Oct 2018 - Jan 2022 (3 years 3 months)
Assisted manager in achieving performance and customer service goals. Oversaw banking services, focusing on customer service excellence and communication with branch staff.
Banking Relationship Specialist
ConnectOne Bank
Oct 2018 - Nov 2019 (1 year 1 month)
Opened new accounts for deposit products and educated clients on the Bank’s offerings. Handled customer service issues by conducting research and following up until resolution.
Education
Degrees, certifications, and relevant coursework
KUKean University
Bachelor of Business Management and Administration, Business Management and Administration
2016 - 2020
Completed a Bachelor of Business Management and Administration, achieving Dean’s List honors in 2016, 2017, and 2018.
UCUnion County College
Associates of Business Administration, Business Administration
2014 - 2016
Earned an Associates of Business Administration, focusing on foundational business principles and practices.
Availability
Location
United StatesAuthorized to work in
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