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@markcostafernandes
Results-driven Technical Account Manager with 11 years of experience.
United StatesI am a results-driven Technical Account Manager with over 11 years of experience in the finance sector. My expertise lies in managing client relationships, optimizing financial solutions, and driving business growth. I have a strong background in enhancing operations and ensuring customer satisfaction in fast-paced environments.
Currently, I work at Fiserv as an Account Manager, where I enhance client relationships and retention by proactively resolving enterprise problems. I have consistently met and exceeded targeted goals and client satisfaction through timely and accurate implementation of client projects. My previous roles have equipped me with the skills to act as a primary point of contact for clients, manage inquiries, and contribute to continual improvement initiatives.
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Work history, roles, and key accomplishments
Fiserv
Sep 2023 - Present (2 years 2 months)
Enhanced client relationships and retention by proactively preventing and resolving enterprise problems. Met and exceeded targeted goals and client satisfaction through timely and accurate implementation of client projects.
Fiserv
Sep 2023 - Present (2 years 2 months)
Enhanced client relationships and retention by proactively preventing and resolving enterprise problems. Met and exceeded targeted goals and client satisfaction through timely and accurate implementation of client projects.
Fiserv
Jan 2022 - Sep 2023 (1 year 8 months)
Acted as the primary point of contact for credit clients, resolving issues and providing operational support for credit card solutions. Collaborated with various business areas to ensure client needs were met.
Fiserv
Jan 2022 - Sep 2023 (1 year 8 months)
Acted as the primary point of contact for credit clients, resolving issues and providing operational support for credit card solutions. Collaborated with various business areas to ensure client needs were met.
M&T Bank
Oct 2018 - Jan 2022 (3 years 3 months)
Assisted manager in achieving performance and customer service goals. Oversaw banking services and managed branch operations in the manager's absence, ensuring compliance with policies.
M&T Bank
Oct 2018 - Jan 2022 (3 years 3 months)
Assisted manager in achieving performance and customer service goals. Oversaw banking services, focusing on customer service excellence and communication with branch staff.
ConnectOne Bank
Oct 2018 - Nov 2019 (1 year 1 month)
Opened new accounts for deposit products and educated clients on the Bank’s offerings. Handled customer service issues by conducting research and ensuring resolution.
ConnectOne Bank
Oct 2018 - Nov 2019 (1 year 1 month)
Opened new accounts for deposit products and educated clients on the Bank’s offerings. Handled customer service issues by conducting research and following up until resolution.
Degrees, certifications, and relevant coursework
KUBachelor of Business Management and Administration, Business Management and Administration
2016 - 2020
Completed a Bachelor of Business Management and Administration, achieving Dean’s List honors in 2016, 2017, and 2018.
UCAssociates of Business Administration, Business Administration
2014 - 2016
Earned an Associates of Business Administration, focusing on foundational business principles and practices.
United StatesYou can contact Mark and 90k+ other talented remote workers on Himalayas.
Message Mark
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