Open to opportunities

Courtney Farmer

@courtneyuser8

Message

Technical Account Manager and Product Manager who drives customer adoption, retention, and platform improvements.

United States

Message

What I'm looking for

I’m looking for a role where I can own customer outcomes—driving adoption, retention, and expansion—while partnering across engineering and product. I want a collaborative environment that values clear communication, fast issue resolution, and measurable impact.

I’m a Technical Account Manager who partners with enterprise customers as a strategic advisor and primary technical point of contact. I lead onboarding, implementation, and optimization, run Quarterly Business Reviews (QBRs), and align platform capabilities to customer goals to support client retention, adoption, and expansion.

Previously, I shifted into Product Management to partner with engineering and turn customer feedback into technical requirements and roadmap priorities. Earlier in my career, I managed escalated technical issues, improved internal workflows and resolution times, and delivered hands-on support and user training—experiences that shape how I communicate, triage, and drive outcomes across engineering, support, and go-to-market.

Experience

Work history, roles, and key accomplishments

Technical Account Manager

Asset Panda

Feb 2024 - Nov 2025 (1 year 9 months)

Managed a portfolio of enterprise clients as a strategic advisor and primary technical point of contact, leading onboarding, implementation, and optimization of asset management solutions. Conducted QBRs, supported expansion efforts with Sales, and reduced churn through ongoing engagement and risk mitigation.

Enterprise Customer Management Technical Advisory Onboarding Account Expansion Risk Mitigation Customer Retention

Sales Coordinator Lead

Toyota Lift Northwest

May 2020 - Jan 2021 (8 months)

Supported the sales pipeline and coordinated customer-facing processes, improving operational efficiency across sales workflows. Managed coordination efforts centered on customer communication and sales-process execution.

Sales Operations Sales Pipeline Management Customer Communications Process Coordination Operational Efficiency

Sales Support Coordinator

Ritchie Bros. Auctioneers

Dec 2018 - Sep 2019 (9 months)

Managed end-to-end customer sales processes across multiple platforms, coordinating contracts, asset tracking, and delivery logistics. Built strong client relationships and ensured successful transactions through lifecycle-focused customer support.

Contract Management Logistics Customer Lifecycle Sales Support Customer Relationship Management

Customer Service Manager

Ritchie Bros. Auctioneers

Jan 2016 - Jul 2018 (2 years 6 months)

Led customer service operations for large-scale auction events, managing financial processes including receivables, collections, and compliance. Supervised and trained staff to deliver high-quality customer service and improve the overall customer experience.

Customer Service Operations Team Leadership Staff Training & Compliance Customer Experience Management event support