Jason Kennedy
@kennjason
Customer Success and Technical Account Management leader driving retention and expansion.
United StatesWhat I'm looking for
I am a Customer Success and Technical Account Management professional with 10+ years delivering retention, expansion, and adoption outcomes across enterprise and federal accounts. I combine technical credibility with relationship management expertise, have led AI adoption engagements, recovered multiple at-risk enterprise accounts, and contributed to $6M in customer-driven revenue.
I excel at coordinating cross-functional teams, translating technical complexity into measurable customer value, and instituting data-driven reporting and processes to improve forecasting, delivery, and customer health. My background includes federal account management, developer and platform engagement, partner enablement, and turnaround leadership where I stabilized operations, reduced cycle times, and rebuilt customer confidence.
Experience
Work history, roles, and key accomplishments
Operations Manager
LT’s Inc.
May 2025 - Oct 2025 (5 months)
Recovered two at-risk enterprise accounts and secured a new client, generating $65K+ in 60 days; implemented data-driven reporting and reduced fulfillment cycle time by 40% to improve customer satisfaction and retention.
IBManaged 7+ federal agency and SI accounts delivering $6M in customer-driven revenue and built a $15M+ expansion pipeline; led 8 AI pilot engagements to accelerate adoption and expand account footprint.
IBDrove platform adoption by implementing customer engagement tracking, designed developer engagement initiatives reaching 30K+ attendees, and enhanced enablement resources to increase usability and engagement.
IBBuilt and enabled a distributed advocacy network across EMEA to improve regional engagement and aligned success and enablement efforts with product and sales priorities to drive adoption.
IBStandardized customer-facing content delivery using agile methods to improve quality and time-to-value, and revitalized internal tools supporting customer engagement and partner enablement.
Technical Account Manager
Blue Box
May 2016 - Apr 2017 (11 months)
Supported customer adoption and delivered technical presentations focused on value realization during acquisition transition, maintaining customer confidence and retention through consistent communication.
Customer Success Manager
Blue Box
Jun 2015 - May 2016 (11 months)
Restored multiple challenged enterprise accounts via proactive outreach and high-touch support, and established communication frameworks for at-risk account management.
Education
Degrees, certifications, and relevant coursework
Jason hasn't added their education
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