Devin Tanigawa Butler

I am an enterprise customer success and relationship management leader with 12+ years delivering onboarding, adoption, and long-term success for high-value portfolios in security-sensitive, regulated environments. I specialize in managing complex technical implementations and partnering with Product, Engineering, Operations, and Support to drive measurable outcomes.

I have led full lifecycle success for portfolios exceeding $100 million, achieved 98% customer retention, reduced onboarding timelines by 30%, and influenced product roadmaps as the voice of the customer. I engage stakeholders from technical users to C-suite executives and am experienced in compliance workflows, vulnerability and risk assessments, and audit navigation.

I bring high autonomy, strong customer advocacy, conflict de-escalation skills, and a track record of building scalable processes that accelerate adoption and reduce risk. I also contribute to community and nonprofit leadership through board and committee roles.