Open to opportunities

Rajarshee Maiti

@rajarsheemaiti

Message

Customer Success leader who scales CS, product, and GTM to drive revenue and retention.

India

Message

What I'm looking for

I seek roles where I can build and scale CS/Product/GTM functions, drive revenue and retention, own roadmap-to-revenue alignment, and work cross-functionally in data-driven, growth-oriented teams.

I am a strategic operator with a track record of building and scaling Customer Success, Product, and GTM functions from the ground up. I blend voice-of-customer insights with data-backed prioritization to align roadmap, revenue, and retention.

At Goodmeetings, I owned a $5M+ ARR book across 150+ accounts, drove 125%+ NRR, launched AI products that generated $1M+ in attributed revenue, and reduced churn by 35% through predictive health scoring and executive QBRs.

Previously at AgriChain and ShipBob I operated as a dual CSM/Product Owner and CS-Ops hybrid—cutting onboarding times, building knowledge bases and playbooks, and delivering consistent expansion and high logo retention.

I bring a bias for ownership, systems thinking, and first-principles problem-solving, codifying chaos into repeatable playbooks and activating cross-functional velocity to embed customer success as a revenue function.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Goodmeetings, Inc.

May 2024 - Present (2 years 1 month)

Owned and grew a $5M+ ARR book across 150+ SMB to enterprise accounts, achieving 125%+ NRR and 25% ARR uplift per key account while launching AI products that generated $1M+ in attributed revenue within three quarters.

& Customer Success Product Launch

Senior Executive, Customer Success

AgriChain

Aug 2023 - May 2024 (9 months)

Managed $5M+ ARR across 60+ enterprise accounts and acted as CSM + Product Owner, delivering >125% NRR, reducing onboarding time by 42%, and driving $500K+ in expansion revenue via product-led motions.

& Customer Success Product Ownership Onboarding Knowledge Base Stakeholder Management

Associate, Merchant Success

ShipBob, Inc.

Aug 2022 - Aug 2023 (1 year)

Managed success and implementations for 30+ B2B eCommerce brands, achieving 90%+ onboarding success, reducing go-live time by 30%, and supporting $50M+ GMV through enablement and operations improvements.

Onboarding Merchant Success Power BI Looker Studio Jira Escalation Management

Analyst Trainee

Neotas

Jan 2022 - Jul 2022 (6 months)

Supported analytical and operational tasks in the founder's office, contributing to process improvements and data-driven insights during a seven-month analyst training program.

Data Analysis Reporting Process Improvement Research

Founder's Office Intern

Neon School

Nov 2021 - Jan 2022 (2 months)

Executed founder-aligned projects and assisted cross-functional initiatives during a short-term internship supporting strategy and operations.

Project Support Research Operations Documentation

Supply Chain Intern

Newton School

Sep 2021 - Oct 2021 (1 month)

Contributed to supply chain projects and process documentation during a two-month internship focused on procurement and logistics fundamentals.

Supply Chain Procurement Data Analysis Inventory Management

Management Trainee

Flipkart

May 2021 - Oct 2021 (5 months)

Participated in management trainee rotations focusing on operations and merchant programs, contributing to process improvements over a six-month tenure.

Operations Process Improvement Reporting

Education

Degrees, certifications, and relevant coursework

Techno India University

Bachelor of Business Administration, Business Administration

2019 - 2022

Completed a Bachelor of Business Administration with coursework in Marketing, Supply Chain Management, Product Development, Business Analytics, and Procurement Strategies.