Jesus Chaves

Proposed and drove process improvements to enhance efficiency by leveraging data-driven insights, streamlining workflows, and implementing best practices for the business. Designed functional trainings, job descriptions, policies, interviews, and technical evaluations.

Managed customer needs, ensuring best-in-class customer experience, and supervised customer contact leaders, overseeing team training. Led and oversaw teams, providing guidance, coaching, and support to ensure high-quality interactions.

Assigned, directed, and reviewed the work of staff, including training, documenting, conducting performance appraisals, and mentoring. Supervised, coordinated, and directed tracking and tracing, customs policies, and procedures.

Played a crucial role in the creation, implementation, and management of training programs. Developed learning strategies and designed training programs for various learning formats, including in-person, virtual, and blended.

Coordinated daily contact channel operations to ensure smooth service and managed and updated administrative documentation. Provided operational support for the front desk, housekeeping, and F&B teams.

Currently pursuing a double degree MBA focusing on Strategic Business Management, Innovation, and Leadership. The program is designed to enhance strategic thinking and leadership capabilities.

Currently pursuing a double degree MBA in Strategic Business Management, Innovation, and Leadership. This program focuses on advanced business strategies and leadership development.

Graduated with a Bachelor's degree in Business Administration. This program provided a comprehensive understanding of business principles and practices.