ERErick Rojas
@erickrojas
Operations Manager and Global HR Leader with 12 years of experience.
Costa RicaWhat I'm looking for
I am an experienced Operations Manager and Global HR & Talent Acquisition Leader with over 12 years in talent acquisition, including 10 years in leadership roles. My expertise lies in offshore and nearshore staffing, particularly in the technology sector across Latin America. I have successfully built high-performing teams through a dynamic leadership approach that emphasizes coaching, empowerment, and accountability.
Throughout my career, I have collaborated with numerous clients across various industries, leading teams of recruiters to achieve significant hiring goals while maintaining a strong focus on diversity and inclusion. My strategic initiatives have resulted in substantial cost savings for organizations and high satisfaction rates among candidates and clients alike. I am passionate about leveraging technology and innovative practices to enhance recruitment processes and drive organizational success.
Experience
Work history, roles, and key accomplishments
TA Manager
EX Squared
Mar 2022 - Mar 2025 (3 years)
Built and led the Talent Acquisition team, overseeing 12 recruiters to hire 7 to 15 LATAM professionals per recruiter, focusing on technology verticals. Successfully placed 450-750 strategic hires, boosting submission rates by 200% and achieving 63/47% diversity. Managed onboarding, learning and development, and performance management strategies, while creating a comprehensive salary matrix for ov
TA Lead
Hatchworks
Apr 2020 - Feb 2022 (1 year 10 months)
Built the Talent Acquisition function from scratch, leading a team of 5 recruiters to consistently hire 7 to 15 LATAM technology professionals per recruiter. Ensured compliance with local labor laws for both payroll and contractor placements. Maintained high performance with SLAs for role opening, candidate delivery, and email response times.
TA Lead
Selina Hostels
Apr 2019 - Mar 2020 (11 months)
Led Talent Acquisition across the Americas and Europe, successfully placing over 2,000 operational staff and 25-65 leaders within 11 months. Managed a remote team of 10 recruiters, achieving 100% staffing during peak seasons. Ensured compliance with local labor laws for all payroll placements.
Senior HR Officer
InterAmerican Dev Bank
Aug 2016 - Mar 2019 (2 years 7 months)
Led Talent Acquisition and Onboarding for various bank divisions across LATAM, hiring over 1,500 consultants for sustainability projects. Reduced time-to-fill by 50% through building a regional talent pool. Collaborated with RPAs to place 150-200 strategic technical experts, improving satisfaction by 15% through enhanced onboarding processes.
HR Manager
Horizon Sports Solutions
Apr 2013 - Jul 2016 (3 years 3 months)
Developed and executed comprehensive HR and TA strategies from the ground up, hiring over 1,200 employees within three years while ensuring compliance with Costa Rican labor laws. Designed and implemented a robust onboarding program, achieving 100% retention in the first year for 300+ new hires. Led a team of 5 recruiters and over 15 indirect reports, increasing applicant volume by 150% through br
Recruiter
Amazon.com
Apr 2009 - Mar 2012 (2 years 11 months)
Successfully closed over 2,000 high-volume roles including Customer Service, Tech Support, and Seller Support, averaging 667 hires per year to scale a new site with bilingual talent. Placed 15-30 strategic leaders, including an Operations Manager who significantly grew the Costa Rica operation over eight years. Led and supported over 40 talent outreach initiatives, including career fairs and campu
Education
Degrees, certifications, and relevant coursework
Universidad Latina
Software Engineering, Software Engineering
Currently pursuing a degree in Software Engineering.
Lead University
Master’s Degree, AI For Business
Currently pursuing a Master’s Degree in AI For Business.
Scrum Mexico
Certification, Scrum Master / Design Thinking / OKRs
Completed certifications in Scrum Master, Design Thinking, and OKRs.
SHRM
Certification, Human Resources
Achieved SHRM-SCP (Senior Certified Professional) certification.
USAM
Master’s in HR Management, HR Management
Obtained a Master’s degree in Human Resources Management.
USAM
Bachelor’s in HR Management, HR Management
Completed a Bachelor’s degree in Human Resources Management.
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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