At JLL, I created a 7-day onboarding pathway for internal talent acquisition hires, combining Tech Enablement sessions, self-directed learning, recorded resources, hands-on practice, and a buddy system. I also built Standard Operating Procedures using Epiplex and process maps through IBM Blueworks Live for Real Estate Management Services US and LATAM.
At Teleperformance, I managed the Referral Program and developed Teleperformance CR's first global Process Leader SOP in A3 format. From 2021 to 2023, referral participation and hirings grew by 200%; I also recruited across customer experience, technical support, sales, and other business areas.

