Jessika Mendez
@jessikamendez
Operations supervisor driving efficiency, team performance, and logistics excellence.
United StatesWhat I'm looking for
I am a results-driven Operations Supervisor with over a decade of experience leading cross-functional teams in customer service, shipping/warehouse, and IT. I improve operational efficiency through process streamlining, effective training, and strong communication, and I have hands-on experience with inventory systems like Plex and WooCommerce.
I have led inventory management, international logistics, event coordination for Motorhome Rally Teams, and product rollout support while cultivating partnerships with international manufacturers to resolve returns and shipments. I mentor teams, manage schedules and payroll, and maintain compliance and quality standards across operations.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
Minder Division of Valterra
Aug 2016 - Present (9 years 2 months)
Directed a cross-functional team of five across customer service, shipping/warehouse, and IT, improving inventory accuracy across Plex and WooCommerce and streamlining product rollouts and international logistics.
Quality Assurance Specialist
Treatment Management Company
Sep 2015 - May 2016 (8 months)
Managed and reviewed toxicology results and client files to ensure accuracy and compliance, and collaborated with clinical staff to correct documentation and standardize onboarding procedures.
Collection Supervisor
Oxford Management Services
Mar 2009 - Mar 2011 (2 years)
Supervised and mentored up to 15 collections representatives, ensured regulatory compliance, improved team performance via metrics-driven feedback, and handled escalated customer disputes.
CPAssistant Store Manager
CVS Pharmacy
Jun 2003 - Feb 2006 (2 years 8 months)
Directed daily store operations including inventory control, cash handling, hiring and training staff, and weekly ordering to maintain optimal stock and financial accuracy.
Education
Degrees, certifications, and relevant coursework
Work Certified
Certificate
Completed a work certification program in October 2012.
Humanities High School
High School Diploma, Humanities
Completed High School Diploma in Humanities in August 2003.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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