Open to opportunities

Jessika Mendez

@jessikamendez

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Operations supervisor driving efficiency, team performance, and logistics excellence.

United States

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What I'm looking for

I seek a role where I can lead operations and logistics, improve processes, mentor teams, and support cross-functional initiatives in a collaborative, growth-oriented company.

I am a results-driven Operations Supervisor with over a decade of experience leading cross-functional teams in customer service, shipping/warehouse, and IT. I improve operational efficiency through process streamlining, effective training, and strong communication, and I have hands-on experience with inventory systems like Plex and WooCommerce.

I have led inventory management, international logistics, event coordination for Motorhome Rally Teams, and product rollout support while cultivating partnerships with international manufacturers to resolve returns and shipments. I mentor teams, manage schedules and payroll, and maintain compliance and quality standards across operations.

Experience

Work history, roles, and key accomplishments

Operations Manager

Minder Division of Valterra

Jul 2016 - Nov 2025 (9 years 4 months)

Managed employees across 3 departments: customer service, warehouse, and IT. Managed inventory across 2 different systems. Spearheaded training and onboarding of new employees. Contributed to product development initiatives. Cultivated strong relationships with international partners in China and Mexico to new products, issues, and shipments. Managed office supplies and office maintenance request.

Quality Assurance Specialist

Treatment Management Company

Sep 2015 - May 2016 (8 months)

Managed and reviewed toxicology results and client files to ensure accuracy and compliance, and collaborated with clinical staff to correct documentation and standardize onboarding procedures.

Quality Assurance Documentation & Compliance Cross Functional Collaboration Training Data Integrity

Collection Supervisor

Oxford Management Services

Mar 2009 - Mar 2011 (2 years)

Supervised and mentored up to 15 collections representatives, ensured regulatory compliance, improved team performance via metrics-driven feedback, and handled escalated customer disputes.

Collections Management Regulatory Compliance Team Leadership Performance Monitoring Dispute Resolution Scheduling Payroll Coaching

Assistant Store Manager

CVS Pharmacy

Jun 2003 - Feb 2006 (2 years 8 months)

Directed daily store operations including inventory control, cash handling, hiring and training staff, and weekly ordering to maintain optimal stock and financial accuracy.