Open to opportunities

Nicole User

@nicoleuser18

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Experienced operations and logistics professional specializing in fulfillment, inventory, and process improvement.

United States

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What I'm looking for

I seek a role where I can lead fulfillment, operations, or logistics improvements, mentor staff, and implement systems that increase accuracy and efficiency.

I am an operations and logistics professional with more than 15 years of leadership experience and over 20 years of customer service. I specialize in fulfillment, inventory management, project and timeline coordination, and cross-functional process improvements.

I have created operational systems and training materials that improved traceability and accuracy, including a dedicated wholesale fulfillment department, a vault organizational system for high-end goods, and multi-step verification processes in proprietary dashboards.

My roles span fulfillment, accounting support, and operations management where I managed licensing renewals for 60+ locations, audited Pcard transactions for 2,500+ employees, and corrected a three-year property tax filing error. I collaborate with legal, compliance, payroll, and software teams to improve reporting and tooling.

I bring strong time-management, communication, and people-development skills, having trained interns and junior associates, led small teams to meet tight deadlines, and developed SOPs and manuals to support scalable, consistent execution.

Experience

Work history, roles, and key accomplishments

Current

Wholesale Associate

Current

Stacks Bowers Galleries

Jun 2023 - Present (2 years 8 months)

Manage fulfillment and inventory for high‑end products, lead a small fulfillment team to meet time‑sensitive order deadlines, and develop SOPs and training materials that improved operational accuracy and traceability.

Inventory Management Fulfillment SOP Development Team Leadership Client Services Training Process Improvement Cross Functional Collaboration

Accounting Assistant

IEC Corporation

Mar 2022 - May 2023 (1 year 2 months)

Maintained accounting records and managed expense report and P‑card audit processes for 2,500+ employees, supported month‑end reporting, and coordinated business license renewals for 60+ campuses, contributing to acquisition integrations.

Expense Reporting Accounts Payable Compliance Management Training Cross Functional Communication

Operations Manager

Geo Spencer Co., Inc.

Jun 2021 - Mar 2022 (9 months)

Directed operations to improve productivity and profitability, overseeing production, inventory and staffing while implementing process and policy improvements to boost operational performance.

Operations Management Process Improvement Budgeting Inventory Control Staff Supervision Project Management Strategic Planning Performance Monitoring

Shift Supervisor

Starbucks Corporation

Aug 2019 - Jun 2021 (1 year 10 months)

Led shift teams to deliver consistent customer service and operational excellence, coached partners, managed cash and safety procedures, and maintained performance during high‑volume periods.

Team Leadership Customer Service Cash Handling Training Operations Scheduling Quality Control

File Clerk

Rutan & Tucker, LLP

Jan 2009 - Dec 2015 (6 years 11 months)

Managed records and discovery indexes for litigation teams, maintained accurate filing systems and LegalKEY updates, and prepared files for closing to support 25 attorneys and administrative staff.

Records Management Document Control Indexing Attention To Detail Confidentiality Administrative Support

Customer Service Lead

Restaurants On The Run

Jan 2007 - Dec 2009 (2 years 11 months)

Managed call center operations, developed training modules and scheduling, achieved 95% call monitoring and queue efficiency, and led customer recovery and retention initiatives.

Call Center Operations Quality Assurance Scheduling Performance Metrics Dispatch Coordination