Delana Cleveland
@delanacleveland
I lead retail operations, customer service, training, and cash management teams.
United StatesWhat I'm looking for
I've led retail and customer service operations at Dollar General, Wal-Mart, Ross Dress For Less, Starwood Hotels & Resorts, and Royal Caribbean Cruises Ltd., handling scheduling, hiring, training, cash handling, customer accounts, and team support.
Currently, I support store operations at Kwik Shop and Vintage Liquor through customer service, POS transactions, inventory, deposits, food preparation, employee training, and safety compliance.
Experience
Work history, roles, and key accomplishments
Retail Sales Associate
Kwik Shop
Mar 2026 - Present (6 months)
Provided customer service, handled cash and deposits, trained employees, and managed store operations.
Liquor Store Clerk
Vintage Liquor
May 2025 - Present (1 year 4 months)
Delivered excellent customer service, operated POS systems, maintained product knowledge, ensured compliance with alcohol laws, and stocked shelves.
Customer Service and Sales Representative
Sep 2019 - Apr 2021 (1 year 7 months)
Provided assistance to clients, answered phone calls, scheduled reservations, maintained customer accounts, explained products, confirmed payments, provided technical support, and operated live chat.
Managed payroll, cash handling, deposit drops, scheduling, sales, customer service, hiring, training, evaluations, delegating, unloading, and stocking.
Handled scheduling, interviewing, accounts receivable, cash handling, key holding, and terminations.
Account Service Representative
Cox Communications
Apr 2015 - Jun 2015 (2 months)
Provided account services to customers.
Supervised customer service representatives.
Managed loss prevention activities.
Education
Degrees, certifications, and relevant coursework
National American University
Associate of Applied Science, Criminal Justice
Associate of Applied Science in Criminal Justice from National American University.
Heritage College
Certificate, Medical Assistant
Certificate in Medical Assistant from Heritage College in 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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