Looking for a job

Jessica Tjhin

@jessicatjhin

Message

Commercial operations professional at PT Gokomodo Uniti Indonesia who managed sales targets and improved ERP workflows.

Indonesia

Message

At PT Gokomodo Uniti Indonesia, I managed corporate sales activities against monthly targets, developed customer opportunities, and negotiated pricing and commercial terms. I also coordinated order execution and ERP enhancements to improve sales operations and daily workflows.

Earlier, I managed supply chain teams and delivery planning at PT Gokomodo Uniti Indonesia, and supported order management and customer operations at Genpact Sdn. Bhd., Linde Malaysia Sdn. Bhd., and Air Products Sdn. Bhd. My work has included SAP system support, operational reporting, SOPs, and training, across teams in Indonesia and Southeast Asia.

Experience

Work history, roles, and key accomplishments

Program Manager

PT GMS Asia Pacific – Gran Melia Jakarta

Apr 2025 - Oct 2025 (6 months)

Directed the Club Gran Melia Jakarta program, overseeing sales, customer service, and administrative operations. Managed, trained, and supported teams to achieve business standards and sales performance objectives.

Sales Operations Customer Service Team Leadership Reporting Revenue Reconciliation Expense Tracking P&L Monitoring

Corporate Sales Manager

PT Gokomodo Uniti Indonesia

Jun 2023 - Aug 2024 (1 year 2 months)

Managed the corporate sales team and individual sales activities against monthly sales targets. Developed new customer opportunities and commercial solutions across agriculture, mining, and logistics sectors.

Sales Management Pricing Negotiation ERP Order Management Customer Development

Supply Chain Manager

PT Gokomodo Uniti Indonesia

Feb 2022 - May 2023 (1 year 3 months)

Created supply chain strategy and delivery planning while analyzing shipping and delivery data to identify cost-efficient solutions. Managed supply chain teams covering inventory, stores, warehouses, logistics partners, and local transportation operations.

Supply Chain Management Inventory Management Logistics SOP Development Cross Functional Project Management Training

Warehouse Analyst & Specialist / Customer Service

Genpact Sdn. Bhd.

Apr 2019 - Aug 2021 (2 years 4 months)

Managed purchase orders through the order cycle and consolidated stock and delivery planning to support distribution continuity across hubs. Liaised with client Supply Chain, Logistics, Sales, and Distributor teams on order management and transportation.

Order Management Supply Chain Customer Service Data Validation Ecommerce

Customer Relations Executive

Linde Malaysia Sdn. Bhd.

May 2018 - Apr 2019 (11 months)

Managed order documentation and customer enquiries accurately and within required timelines to minimize processing cycle time. Maintained customer master data and CRM functionality in SAP and supported customer enquiry tracking.

SAP CRM Order Management Customer Service Credit Management ISO Compliance

Customer Service Representative & Order Management

Air Products Sdn. Bhd.

Dec 2013 - May 2018 (4 years 5 months)

Managed customer enquiries and order placement across Southeast Asia, coordinating execution from plants to customer locations. Served as SAP Power User for troubleshooting, access management, testing, and implementation of operational system changes.

SAP Order Management Customer Service Demand Forecasting Training Troubleshooting

Quality Analyst

Symphony House Sdn. Bhd. – Expedia Campaign

Jun 2013 - Dec 2013 (6 months)

Audited and monitored travel-center agents to maintain quality standards and performance requirements. Created and updated SOPs and operational guidelines and provided coaching and training.

Quality Assurance Audit SOP Development Coaching performance reporting

Travel Center Consultant

Symphony House Sdn. Bhd. – Expedia Campaign

Jun 2012 - May 2013 (11 months)

Handled hotel and flight reservations, customer enquiries, booking issues, and sales-related activities. Ensured accurate and smooth customer booking experiences.

Reservations Customer Service Sales Booking Management

Customer Support Specialist

Agoda International Sdn. Bhd.

Nov 2011 - Feb 2012 (3 months)

Handled hotel and flight booking enquiries and resolved customer issues. Provided lead-detail reports from advertisers to affiliates.

Customer Support Booking Management Reporting

Education

Degrees, certifications, and relevant coursework

Taylor's University

Bachelor's Degree, Hospitality & Tourism Management

Graduated with a Bachelor's Degree in Hospitality & Tourism Management (Hons.) from Taylor's University, School of Hospitality Management, in October 2011.