adrian suryalesmana
@adriansuryalesmana
Customer-focused logistics and sales professional with 15+ years driving retention and process improvements.
IndonesiaWhat I'm looking for
I am a customer-focused logistics and sales professional with over 15 years' experience across global carriers and corporate environments, including DHL, FedEx, and Timex. I have a proven track record in account management, CRM-driven pipeline growth, multi-channel customer support, mentoring teams, and optimizing workflows to boost satisfaction and retention.
In my current role I coordinate merchant partnerships, support credit and KYC processes, and deliver insights that inform management decisions. I consistently drive customer acquisition and operational improvements, and I have been recognized with internal awards for contribution to leads and employee performance.
Experience
Work history, roles, and key accomplishments
Business Development Coordinator
PT Timex
Jan 2021 - Present (4 years 9 months)
Coordinated campaigns and merchant partnerships to drive customer acquisition, supported credit application and KYC processes, and delivered reports and insights to improve operations and decision-making.
Account Executive
PT Birotika Semesta
Jan 2019 - Jan 2021 (2 years)
Managed B2B and B2C client portfolios delivering tailored logistics solutions, improved retention through relationship management, and mentored junior staff to raise service standards.
Telesales Executive
PT Birotika Semesta
Jan 2015 - Jan 2019 (4 years)
Managed remote accounts and converted leads into customers using CRM-driven pipelines, coordinated service delivery with operations and finance, and trained new telesales staff.
Customer Service Agent
PT Birotika Semesta
Jan 2013 - Jan 2015 (2 years)
Supported high-value clients and temporarily managed key accounts, delivering tailored solutions that improved satisfaction and retention.
Backline Agent
PT Birotika Semesta
Jan 2010 - Jan 2013 (3 years)
Managed shipment incidents and proposed process improvements to enhance service efficiency and maintain customer trust.
Customer Service Agent
PT Birotika Semesta
Jan 2008 - Jan 2010 (2 years)
Provided front-line support for international shipments and resolved customer inquiries promptly to maintain service levels.
Customer Service Representative
PT Repex Perdana International
Jan 2006 - Jan 2008 (2 years)
Handled shipment pricing, customs queries, and documentation while coordinating across departments to resolve complex customer issues.
Telesales Officer
Matrix BNI
Jan 2005 - Jan 2006 (1 year)
Promoted credit card products through outbound campaigns and consistently achieved monthly sales targets.
Operations Dispatcher
Vardi Stone House Inc.
Jan 1998 - Jan 2000 (2 years)
Coordinated overseas shipments of jewelry and precious stones, liaising with courier partners to ensure secure and timely delivery.
Education
Degrees, certifications, and relevant coursework
adrian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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