Siti Rahmah Tia Mashudi
@sitirahmahtiamashudi
Experienced sales and customer service leader driving B2B and B2C revenue growth.
IndonesiaWhat I'm looking for
I am an experienced sales and customer service professional with a consistent track record of exceeding lead targets and improving customer satisfaction across B2B and B2C environments. I have led telesales, customer service, and collections teams while coaching agents to improve performance.
My roles have included country-level leadership, inside sales, and customer operations management where I implemented upsell strategies, refined escalation procedures, and managed CRM-driven pipelines. I am proficient with HubSpot, Zendesk, Lusha, Apollo, Snov.io and GDS tools such as Amadeus and Sabre.
I bring strong communication skills in Indonesian and English, a focus on measurable KPIs, and a pragmatic coaching style that delivers faster resolution times and higher conversion rates. I seek opportunities to apply my sales development and customer success expertise to grow revenue and enhance customer experience.
Experience
Work history, roles, and key accomplishments
Sales Development Representative
Marquee Semiconductor (M) Sdn Bhrd
Jul 2024 - Sep 2024 (2 months)
Researched and identified potential clients, conducted cold calls and tailored cold email campaigns to introduce RPA solutions and generate qualified leads.
Senior Inside Sales
Telogic Pte Ltd
Nov 2022 - Mar 2024 (1 year 4 months)
Handled inbound/outbound leads via calls and email, qualified prospects and passed opportunities to sales executives, consistently exceeding monthly lead targets.
Customer Service Manager
Carbonate App
May 2020 - Feb 2021 (9 months)
Managed daily customer operations and escalations, coached team on service excellence and improved resolution time to meet satisfaction goals.
Delegate Experience Executive
CIO Network Pte Ltd / OpenGov Asia
Jan 2020 - May 2020 (4 months)
Reached out to C-level executives for international virtual summits, handling lead research, executive outreach and event promotion to drive attendance.
Country Manager
Olsen Steiner
Jun 2019 - Dec 2019 (6 months)
Led telesales, customer service and training functions countrywide, recruited and trained agents and improved overall sales performance reporting to executive leadership.
Call Center & Collection Leader
PT. Uspace Asia Ventura
Jul 2018 - Jun 2019 (11 months)
Oversaw collection and customer handling KPIs, designed upsell and payment solutions, managed escalations and enforced payment follow-up procedures.
Telesales Supervisor
PPT. Edukasi Indonesia
May 2017 - Sep 2017 (4 months)
Recruited and coached telesales agents, conducted performance reviews and quality monitoring, and significantly increased appointment conversion rates.
Customer Happiness Specialist
PT. XooGuu
May 2016 - Feb 2017 (9 months)
Handled chat and email complaints, followed up on leads and ensured timely, satisfactory resolution of customer issues.
Operations Leader
PT. Ecart Webportal Indonesia
Feb 2014 - Mar 2015 (1 year 1 month)
Supervised customer service and sales teams, recruited and trained staff, managed conflict resolution and led upsell campaigns for Lamido by Lazada.
Education
Degrees, certifications, and relevant coursework
SMA Negeri 109 Jakarta
High School Diploma, General Senior High School
Graduated from SMA Negeri 109 Jakarta in 1996 with a senior high school diploma.
SMP Negeri 107 Jakarta
Junior High School Certificate, General Junior High School
Graduated from SMP Negeri 107 Jakarta in 1993 with a junior high school qualification.
Availability
Location
IndonesiaAuthorized to work in
Job categories
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