Susan Tetelepta

Ensured shipping documents are correctly provided to customers and payments are made timely. Managed order processing from price confirmation to delivery, ensuring schedules are met without delay.

Provided monthly sales reports to the Managing Director and ensured all sales orders are processed on schedule and invoiced within the same month. Managed commission reports and administrative documentation for business lines.

Provided monthly financial reporting on service contract achievement and analyzed workflow improvements. Supervised the Customer Service Coordinator team in scheduling service contracts and monitored job progress.

Processed customer inquiries and orders for Flexible Dies and Rotary Tooling, ensuring timely shipments and resolving customer and principal complaints.

Ensured all sales orders are processed on schedule and managed marketing activities and materials, coordinating with the communication and marketing department.

Handled purchasing of automotive parts and ensured all purchased parts are delivered on schedule. Resolved delays with third-party logistics and ensured documentation aligns with Indonesian trade regulations.

Studied Classical Piano through private courses.

Bachelor of Industrial Engineering degree from Trisakti University of Indonesia.

Completed a Virtual Assistant course in 2025.