I'm on the lookout for roles in IT Support, Email, Non-Voice, and Sales Support. Excited to be part of a team where I can bring my customer service skills and tech know-how to the table. Let's collaborate for success!
JEOpen to opportunities
Jessica Esmenos
@jesseesmenos
I'm am Jessica Esmenos Currently working as Service Desk Analyst in Accenture Inc.
PhilippinesWhat I'm looking for
Dedicated and skilled Customer Service expert with almost 7-year track record in the BPO - IT Company. Proficient in handling diverse customer needs, I excel in delivering top-notch service and resolving issues with efficiency. My experience includes Email / Chat Support in Convergys, Collections Support Associate and Service Desk Analyst in Accenture, contributing to a positive impact on customer satisfaction.
Throughout my career, I have consistently demonstrated a commitment to ensuring exceptional customer experiences. I'd be happy bring my skills to to the company I'm working in the future.
I'm currently rendering in my current company Accenture and open to upcoming opportunities. Cheers
Experience
Work history, roles, and key accomplishments
AICurrent
Service Desk Analyst and Collections Support Associate (Voice Account)
Jul 2017 - Present (8 years)
Joined Accenture as Collections Supports Associate, crafting my negotiation, customer service skills via Inbound, Outbound and Emails. After 3 years, shifted to IT Service Desk Support for career growth, enhancing technical skills during my time, I was also promoted as Service Desk Analysts. Looking forward to upcoming opportunities.
CCDetermine and conduct thorough investigation in every customer’s account.
• Analyses suspicious activities and prevents further fraudulent access
• Providing assistance to customer through chat, (Account recovery, billing and technical concern)
Education
Degrees, certifications, and relevant coursework
Jessica hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
50k-70k USD
Social media
Job categories
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