Feb Cafino

Listened attentively to customers to address issues and questions responsibly, updating account information as requested. Displayed expertise in product and service knowledge, adhering to company policies and procedures. Handled incoming calls to provide credit card usage information, verify payments, offer online technical support, and assist with other account-related concerns.

Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction. Offered advice and assistance to customers, paying attention to special needs or wants. Actualized customer service initiatives to decrease wait times.

Maintained customer relationships by responding to inquiries and documenting actions. Prepared for customer inquiries by studying products, services, and customer service processes. Recorded customer inquiries by documenting inquiry and response in customers' accounts.

Developed strong product knowledge to provide informed recommendations based on individual customer needs. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers with queries via emails and chats, dealing with multiple customers simultaneously.

Responded to customer inquiries and requests via email in a timely fashion. Documented all inquiries, requests, resolutions, and follow-up tasks. Performed research to resolve tickets.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company. Streamlined call center processes for improved efficiency and reduced wait times.

Studied Hotel and Restaurant Management at Saint Paul University Dumaguete. Gained knowledge and skills relevant to the hospitality industry.