Charles Almacen

I am a seasoned professional with over a decade of experience in technical support and data management. Currently, I serve as an Escalation Coordinator at Accenture, where I manage complex customer issues and ensure effective communication between customers and technical teams. My role requires advanced troubleshooting skills and a commitment to enhancing customer satisfaction through efficient problem resolution.

Throughout my career, I have held various positions, including Technical Support Representative and Data Entry Specialist. My analytical abilities and attention to detail have allowed me to identify trends that support business decisions and improve customer experiences. I take pride in my ability to convey solutions clearly and empathetically, fostering positive relationships with customers and colleagues alike.

Recognized as a Top Performer in the SPOTLIGHT Awards at Accenture, I am dedicated to continuous improvement and professional growth. I am eager to leverage my skills and experience in a new role that challenges me and allows me to contribute meaningfully to a company's success.