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@kevinfabregas
Customer-focused BPO professional with 12 years' experience in chat support and data processing.
PhilippinesI am a seasoned BPO professional with 12 years of experience delivering customer support, chat-based service, and transaction processing across major contact-center environments. I consistently convert inquiries into sales, manage escalations, and provide accurate data-entry and research support to help teams operate efficiently.
My background includes roles at Concentrix and Accenture where I handled chat inquiries, dispute assistance, outreach to providers, and database updates while maintaining strong attention to detail. I am proficient with MS Word, Excel, and PowerPoint, and experienced in email management and self-service solutions.
I bring strong communication, teamwork, and adaptability to new tools and technologies, and I focus on streamlining operations so businesses can concentrate on core goals.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
COProvide chat-based customer support, convert inquiries into sales, manage email and database updates, and resolve disputes to improve customer satisfaction and workflow efficiency.
ACPerformed transaction processing including analyzing and encoding data, updating databases, and conducting outreach to providers to verify information, supporting accurate operations.
Degrees, certifications, and relevant coursework
PPBachelor of Science, Marketing Management
2009 - 2013
Completed a Business Administration program with a major in Marketing Management from 2009 to 2013.
High School Diploma, General Secondary Education
2005 - 2009
Completed secondary education between 2005 and 2009.
Certificate of Attendance, General Education
2003 - 2005
Attended basic/early secondary education from 2003 to 2005.
Software and tools used professionally
PhilippinesYou can contact kevin and 90k+ other talented remote workers on Himalayas.
Message kevin
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