kevin fabregas
@kevinfabregas
Customer-focused BPO professional with 12 years' experience in chat support and data processing.
PhilippinesWhat I'm looking for
I am a seasoned BPO professional with 12 years of experience delivering customer support, chat-based service, and transaction processing across major contact-center environments. I consistently convert inquiries into sales, manage escalations, and provide accurate data-entry and research support to help teams operate efficiently.
My background includes roles at Concentrix and Accenture where I handled chat inquiries, dispute assistance, outreach to providers, and database updates while maintaining strong attention to detail. I am proficient with MS Word, Excel, and PowerPoint, and experienced in email management and self-service solutions.
I bring strong communication, teamwork, and adaptability to new tools and technologies, and I focus on streamlining operations so businesses can concentrate on core goals.
Experience
Work history, roles, and key accomplishments
COProvide chat-based customer support, convert inquiries into sales, manage email and database updates, and resolve disputes to improve customer satisfaction and workflow efficiency.
ACPerformed transaction processing including analyzing and encoding data, updating databases, and conducting outreach to providers to verify information, supporting accurate operations.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Marketing Management
2009 - 2013
Completed a Business Administration program with a major in Marketing Management from 2009 to 2013.
Carlos Botong Francisco Memorial National High School
High School Diploma, General Secondary Education
2005 - 2009
Completed secondary education between 2005 and 2009.
Dona Nieves Songco Memorial School
Certificate of Attendance, General Education
2003 - 2005
Attended basic/early secondary education from 2003 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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