JBJay Osric Barrios
@jaybarrios
Engaging customer service professional with 7+ years delivering technical support and high customer satisfaction.
PhilippinesWhat I'm looking for
I am an engaging and patient customer service professional with over seven years of experience responding to diverse customer inquiries and delivering technical support.
I have consistently maintained 99% positive customer feedback while working as a technical support representative and customer service representative across multiple BPO employers.
My career includes roles at Convergys, Acquire Asia Pacific, Transcosmos, TaskUs, Transcom, Alttair Global Solutions, and others, where I developed strong active listening, problem solving, leadership, and creativity skills.
I seek to apply my proven customer-facing and technical support experience to help teams improve customer satisfaction and resolve complex issues efficiently.
Experience
Work history, roles, and key accomplishments
Debt Collection Specialist
Alttair Global Solutions
Feb 2024 - Jul 2024 (5 months)
Performed debt collection activities, engaging customers professionally to recover outstanding balances while preserving client relationships.
Technical Support Representative
Transcom
May 2023 - Nov 2023 (6 months)
Provided technical customer support and issue resolution, maintaining service quality and customer satisfaction.
Customer Service Representative
TaskUs
Jul 2020 - May 2023 (2 years 10 months)
Managed customer inquiries and support tasks with strong problem-solving and creativity, contributing to consistently positive feedback.
Technical Support Representative
Transcosmos
Jan 2018 - Jun 2019 (1 year 5 months)
Delivered technical support and customer assistance across channels, improving first-contact resolution and customer satisfaction.
Technical Support Representative
Acquire Asia Pacific
May 2015 - Nov 2017 (2 years 6 months)
Handled customer technical inquiries and provided timely resolutions, maintaining high quality service standards.
Technical Support Representative
Convergys
Sep 2014 - May 2015 (8 months)
Provided technical support to customers, resolving inquiries and maintaining high satisfaction, contributing to a 99% positive feedback rate.
Education
Degrees, certifications, and relevant coursework
St. Jude College of Manila
Bachelor of Science, Radiologic Technology
2008 - 2010
Completed studies in Radiologic Technology at St. Jude College of Manila from 2008 to 2010.
Quiapo Parochial School
Secondary Level, Secondary Education
1998 - 2002
Completed secondary level education at Quiapo Parochial School from 1998 to 2002.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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